Reviews of Cooltra: E-moped Rental

By: Cooltra Motosharing SLU

List of user reviews and ratings for Cooltra: E-moped Rental

Total ratings

4.20 (Rating count: 17,155)

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Review summary

User reviews show a mixed bag: many praise the concept as a convenient city-mobility solution and some positive notes about using it in Barcelona, but recurring problems dominate. The top complaints are persistent app reliability issues, vehicles not being available or not in designated areas, poor customer support, billing/overcharging concerns, and nationality/ID verification barriers. Overall, the app is criticized for reliability and support, with occasional positives when the service works.

Pros

Mobility option for city travel when the system works.
Some reviewers praised the concept as an amazing/brilliant way to move around cities.
Barcelona-specific praise where users found it a good option to get around.

Cons

Frequent app reliability issues (crashes, slow performance, connectivity problems).
Vehicles not available or not in the expected area despite reservations.
Poor or unresponsive customer support with long wait times.
Billing disputes and overcharging, sometimes with alleged scams and refunds difficulties.
Nationality/ID verification barriers (cannot create account with certain passports; foreigners blocked).

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User Reviews

Recent rating average: 2.20

All time rating average: 4.20

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150% (54)

Date	Author	Comment
2026-06-10	Ju*****	scooters are cool and agile. perfect for a night ride in paris. There is always a problem with the app and scooter connection when finishing a ride. Not recommended if you are in a hurry. Better a bicycle if you need to speed and park fast.
scooters are cool and agile. perfect for a night ride in paris. There is always a problem with the app and scooter connection when finishing a ride. Not recommended if you are in a hurry. Better a bicycle if you need to speed and park fast.
2026-05-31	Be*****	rubbish! over charge you every time
rubbish! over charge you every time
2026-05-31	t1*****	Tons of problem, 1 to 3 ride things go smooth.
Tons of problem, 1 to 3 ride things go smooth.