Reviews of CG Pay

By: CG Pay App

List of user reviews and ratings for CG Pay

Total ratings

1.82 (Rating count: 106)

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Review summary

Users frequently complain about money being stuck in the app and failures in the KYC verification process, notably issues with date of birth entry and inability to complete verification. The app tends to crash often, and users face difficulty in login and transaction processing. Customer support is unresponsive or slow to assist. Despite these issues, some users appreciate the user experience design and enjoy using the app. There is demand for added features like fingerprint login and improved bank funding options.

Pros

User experience design of the app is good.
General enjoyment in using the app mentioned by some users.
App is from a well-known company, indicating potential reliability.

Cons

Money gets stuck in the app and users cannot transfer to their bank accounts.
KYC (Know Your Customer) process is problematic; users face issues updating or verifying KYC with bugs especially regarding date of birth input.
Application crashes often and has frequent bugs affecting core functionalities like payment and login.
Poor customer support and response when issues are reported.
User interface lacks important features such as fingerprint scan and card gateway integration.

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User Reviews

Recent rating average: 1.30

All time rating average: 1.82

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75% (15)

Date	Author	Comment
2022-06-23	Bi*****	Jst a stupid app. Money stuck on app cant even transfer to bank.
Jst a stupid app. Money stuck on app cant even transfer to bank.
2022-05-22	Ka*****	Worst app Playing tricks by a huge company like cg is so disappointing. My money got stuck and they are not responding. How can any app block u with our money in that app? How to contact them?
Worst app Playing tricks by a huge company like cg is so disappointing. My money got stuck and they are not responding. How can any app block u with our money in that app? How to contact them?
2022-04-15	Su*****	The worst finance utility app I have ever used. They even charge you for rendering inconvenient and confused services. Just list 5 rupees for transferring money back to my bank account
The worst finance utility app I have ever used. They even charge you for rendering inconvenient and confused services. Just list 5 rupees for transferring money back to my bank account
2022-03-27	An*****	Worst app . couldn't able to set password although I'm following all the guidance of app
Worst app . couldn't able to set password although I'm following all the guidance of app
2022-03-07	Kr*****	Can't update kyc form even in website. Worst app ever. More bugs. How can we trust and keep our money there. Disappointed
Can't update kyc form even in website. Worst app ever. More bugs. How can we trust and keep our money there. Disappointed
2022-02-23	mA*****	Not verified until 72 hours, support is not responding at all.
Not verified until 72 hours, support is not responding at all.
2022-02-16	ud*****	Not been able to update kyc and its difficult to type numeric numbers.. as it type double digit automatically. Plz, fix it😑😑
Not been able to update kyc and its difficult to type numeric numbers.. as it type double digit automatically. Plz, fix it😑😑
2022-02-02	Pr*****	Worst app 😑 i cannot make payment to pay cg net fee. Uselss app not working. So many buggs.
Worst app 😑 i cannot make payment to pay cg net fee. Uselss app not working. So many buggs.
2022-01-29	Sa*****	While filling up KYC, DOB is not working properly. Fix it
While filling up KYC, DOB is not working properly. Fix it
2022-01-27	Ra*****	Worst app ever😩😩my dob in kyc is itself wrong although i wrote it correctly and neither i can edit it nor i can delete it. I think there is only 1 transaction limit when kyc not verified, my money is stuck from 2 days i cant even send to my bank acc becoz transactiom limit exceeded and kyc is under process which is made wrong (my dob )by the system. trying to get 3% cashback by paying through this app and now its been 3 days without net and money is stuc here Useless app😫
Worst app ever😩😩my dob in kyc is itself wrong although i wrote it correctly and neither i can edit it nor i can delete it. I think there is only 1 transaction limit when kyc not verified, my money is stuck from 2 days i cant even send to my bank acc becoz transactiom limit exceeded and kyc is under process which is made wrong (my dob )by the system. trying to get 3% cashback by paying through this app and now its been 3 days without net and money is stuc here Useless app😫