Reviews of Follett Software Ops

Aa*****

2026-10-05

Missing status controls & broken ticket filters The app is okay, but lacks key features and has bugs compared to the web version: No status updates: Can't change ticket status (e.g., In Progress, On Hold, Complete) in-app. Broken filtering: Shows all tickets across all departments (like Maintenance for IT) instead of restricting view to assigned tickets like the web does. Please fix!

Re*****

2026-03-25

So much better than using the mobile website. Wish there was a bit more clarity on how to close a work order. I didn't even notice the arrow at the bottom of the screen until I pulled up the instructions from their website. As an administrator user, I've got to filter to get to stuff assigned to me. Would love it if that was a bit easier. Otherwise, it's clean and runs smoothly from what I can tell so far!