Xiaomai-exp. service

Meritlink Xiaomai empowers industrial cluster exports through a dual drive of cluster brand and local sales services, achieving efficient empowerment, promoting industrial cluster channel expansion and service ecosystem upgrading, and building a B2B digital platform for industrial cluster exports. By integrating AI technology with business tools, it enables all roles within the industrial ecosystem and customers to achieve efficient communication, accurate querying, and convenient management.

Core functions include:

Smart Chat: Natural language interaction supporting product search, comparison, specification queries, and daily inquiries; voice call feature with Xiaomai responding by voice; automatic meeting minutes generation (audio-to-text transcription, intelligent summarization, speaker differentiation, voice playback, and recording history management).

Smart Translation (logged in): Text translation and simultaneous interpretation.

Cloud Mall: Product browsing, video and image switching on detail pages, industrial cluster filtering, abbreviated display of best-selling countries/regions, optimized display of accessory wear levels, copying of product names and models, sending products to AI for further consultation, AI long/short response logic, and accessory table downloads in English and minority languages.

Performance Dashboard: Multi-level profit-sharing dashboards (Group/BG/BU/SBU/ABU), year switching, and detail viewing.

Account Management: Login device management, account information, cancellation, logout, and personalized recommendation toggle. Currency conversion (available both logged in and logged out).

Service Center: Ticket submission and progress tracking.

Meeting Minutes (logged in): Recording transcription, AI summarization, and speaker recognition, adapted for cross-border business meeting scenarios.

My Account & Settings: Conversation history management (pin, edit, share, delete), global chat search, language settings, About Xiaomai, download recommendations, and more.

First-time use supports multi-language setup and Enterprise WeChat login. Smart chat is also available without logging in. With the philosophy of being smart, simple, and efficient, we are committed to helping every Chinese factory easily go global and establish its own brand voice in the wave of digital transformation of global industrial clusters.