Leap Space - Cloud

Leap Space - Cloud is a customer interaction and data management platform for retail chains.
Comprehensive Multichannel Interaction Support:
• SMS Brandname, ZNS
• Facebook, Zalo OA, Instagram, WhatsApp
• Live Chat, Mobile Live Chat, Email
• YouTube, Google Business Messages

Unified Multichannel Customer Care:
• Engage with customers across Hotline, Facebook, Zalo OA, etc.
• 360-degree customer profile on Mobile and PC
• Ticketing system
• Customer satisfaction surveys
• Loyalty programs and promotional codes

Omnichannel Retail Sales:
• Integration with ERP and CDP
• Connection to eCommerce websites and apps
• Integration with online marketplaces
• Logistics and payment system integration
• Digital advertising platform integration (Facebook, Google)
• Call center system integration across the retail chain

By incorporating advanced technologies such as process automation, Chatbots, and LLM AI (beta), businesses can enhance service experiences, visualize customer data, personalize interactions, streamline retail operations, and increase upselling opportunities.

We believe that dedicated and professional customer care is the key to unlocking great success.

“Where customers are, we care – upselling made easy!”