Reviews of Masterbuilt Classic

By: Premier Specialty Brands, LLC App

List of user reviews and ratings for Masterbuilt Classic

Total ratings

1.48 (Rating count: 2,966)

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Review summary

Reviews repeatedly cite connectivity and login failures, crashes, and a lack of updates as the main issues with the Masterbuilt Classic Android app. Users often can't reliably connect to the smoker, must sign in to use Bluetooth, and encounter persistent bugs. Support is viewed as inadequate, and some report Safe Mode interference and device/UI inconsistencies. Overall, the app is described as unreliable and difficult to use.

Pros

Cons

Unreliable connectivity: frequent failures to connect to the smoker via Bluetooth or Wi-Fi, with dropouts and occasional 'safe mode' issues.
Sign‑in/login problems: many users cannot sign in, are forced to sign in to use Bluetooth, or have accounts/password issues (including reports of account deletion).
Frequent crashes and bugs: the app crashes often or shows 'the app has a bug' messages, sometimes after updates.
Lack of updates and weak support: outdated software, poor maintenance for older units, and unsatisfactory customer support responses.
Safe Mode and device/UI quirks: Safe Mode behavior complicates use, and there are reports of device recognition mismatches and inconsistent UI on different devices.

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User Reviews

Recent rating average: 1.50

All time rating average: 1.48

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79% (60)

Date	Author	Comment
2026-08-02	ce*****	won't even let me create an account
won't even let me create an account
2026-07-28	ph*****	buggy app to begin with sometimes it works sometimes it doesn't I've been fighting with this thing since day one for 2 years now unfortunately now I can't even log into my account after reinstalling the app please fix so I can enjoy using the app for it's purpose Google Pixel 10 pro XL
buggy app to begin with sometimes it works sometimes it doesn't I've been fighting with this thing since day one for 2 years now unfortunately now I can't even log into my account after reinstalling the app please fix so I can enjoy using the app for it's purpose Google Pixel 10 pro XL
2026-07-06	Pa*****	One of the worst apps available. It works ok until you open the door to check on food, then goes into safe mode and cannot be used unless you turn off the smoker, close the app then restart both. The is app necessary because the blue numbers on the smoker screen a hard to see in daylight and the app is supposed to make it easier to use. I would not recommend buying a smoker that can't work with the app.
One of the worst apps available. It works ok until you open the door to check on food, then goes into safe mode and cannot be used unless you turn off the smoker, close the app then restart both. The is app necessary because the blue numbers on the smoker screen a hard to see in daylight and the app is supposed to make it easier to use. I would not recommend buying a smoker that can't work with the app.
2026-07-04	jh*****	works good. what I would like to see is the reformat of the user interface, the bottom menu buttons like Power off and setting the temperature are too low to the bottom of the screen and overlap the phone functions buttons. also the SAFE mode is silly, if it can recognize opening of the door why can't it recognize shutting of the door? having to press the Bluetooth button on the control panel is redundant and sometimes doesn't work to remove safe mode.
works good. what I would like to see is the reformat of the user interface, the bottom menu buttons like Power off and setting the temperature are too low to the bottom of the screen and overlap the phone functions buttons. also the SAFE mode is silly, if it can recognize opening of the door why can't it recognize shutting of the door? having to press the Bluetooth button on the control panel is redundant and sometimes doesn't work to remove safe mode.
2026-05-30	Al*****	It just does NOT work. a bluetooth thermometer from temu has a better app
It just does NOT work. a bluetooth thermometer from temu has a better app
2026-05-24	Ge*****	if you loose contact with the smoker, once it is hot the Bluetooth will not connect again till it is cold. messes up the the whole cooking process.
if you loose contact with the smoker, once it is hot the Bluetooth will not connect again till it is cold. messes up the the whole cooking process.
2026-01-05	D *****	This app is basically useless. I'd go so far as to NOT recommend Masterbuilt products, PERIOD. Apparently, if you own a unit that is out of warranty and no longer manufactured, but still works fine, it won't be supported in any app. They will refuse help. I have tried their contact form, and received such a reply. Their chat feature is a useless/non-functional AI bot. My app login account is being deleted, and there's nothing I can do about it. AVOID MASTERBUILT!
This app is basically useless. I'd go so far as to NOT recommend Masterbuilt products, PERIOD. Apparently, if you own a unit that is out of warranty and no longer manufactured, but still works fine, it won't be supported in any app. They will refuse help. I have tried their contact form, and received such a reply. Their chat feature is a useless/non-functional AI bot. My app login account is being deleted, and there's nothing I can do about it. AVOID MASTERBUILT!
2025-11-27	ca*****	The phone doesn't connect to the smoker! It worked okay the first time now when we are able to connect it keeps us in safe mode. Or disconnects and says the smoker is off. I don't understand the point of having a wifi smoker that doesn't work effectively. Seriously considering returning and purchasing a different brand. This is so frustrating.
The phone doesn't connect to the smoker! It worked okay the first time now when we are able to connect it keeps us in safe mode. Or disconnects and says the smoker is off. I don't understand the point of having a wifi smoker that doesn't work effectively. Seriously considering returning and purchasing a different brand. This is so frustrating.
2025-11-16	Ro*****	the screen interface on my tablet is ok, on my Android phone I can't access the "set buttons" at the bottom of the screen.
the screen interface on my tablet is ok, on my Android phone I can't access the "set buttons" at the bottom of the screen.
2025-11-04	jo*****	this app will not even let you sign in as of 11/1/25 on Android. edit: it still doesn't work as of 11/4/25
this app will not even let you sign in as of 11/1/25 on Android. edit: it still doesn't work as of 11/4/25