Reviews of Maple on-demand healthcare

By: Maple Corporation App

List of user reviews and ratings for Maple on-demand healthcare

Total ratings

4.18 (Rating count: 13,577)

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Review summary

Users appreciate Maple's convenient and quick access to professional medical consultations and prescriptions from home, emphasizing its benefit for busy individuals and reducing ER visits. However, multiple reviews note app instability, frequent glitches, and short login sessions causing frustration. A significant downside is the shift from a pay-per-visit model to a costly $80/month subscription, which many users dislike. Additionally, users experience inconsistent service availability, long wait times, and restrictions on certain prescriptions, which diminish reliability and satisfaction.

Pros

Convenient and fast access to medical consultations, often within minutes or a couple of hours.
Professional and attentive healthcare providers who listen carefully and answer questions thoroughly.
Helpful for avoiding emergency room visits and reducing wait times for non-urgent medical issues.
Easy to use interface that facilitates quick prescription issuance and consultation from home.
Beneficial for busy parents and people on waiting lists for family doctors.

Cons

Frequent app performance issues including slow response, glitches, frequent disconnections, and short login timeouts.
Forced subscription model with high monthly fees ($80+) replacing the previous pay-per-visit model, frustrating some users.
Inconsistent availability of providers; sometimes requests are rejected or refused without clear explanation.
Certain medications or prescriptions are no longer available through the app even when medically justified, limiting usefulness.
Long or unpredictable wait times for consultations, sometimes up to several hours.

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User Reviews

Recent rating average: 4.50

All time rating average: 4.18

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19% (45)

Date	Author	Comment
2026-08-23	A.*****	Maple is the best Tele Health provider... always there for me when i need them no more endless waiting for an appointment and waiting hours to see a doctor. Your health matters so why wait!
Maple is the best Tele Health provider... always there for me when i need them no more endless waiting for an appointment and waiting hours to see a doctor. Your health matters so why wait!
2026-08-23	Ke*****	Fantastic service 👏
Fantastic service 👏
2026-08-22	La*****	Fast and easy
Fast and easy
2026-08-20	El*****	Great. Instead of waiting at Emergency ,I could have a Rx really fast
Great. Instead of waiting at Emergency ,I could have a Rx really fast
2026-08-19	El*****	Definitely feels like the future of Healthcare. Quick and informative visits that get to the root of the issue while providing support.
Definitely feels like the future of Healthcare. Quick and informative visits that get to the root of the issue while providing support.
2026-08-18	An*****	amazing experience. explained everything and gave me the proper advice. thank you
amazing experience. explained everything and gave me the proper advice. thank you
2026-08-18	Ro*****	I find Maple quite easy to use once you've done it a couple of times. The service is good I get my meds refilled blood work done follow up is easy and professional. It's better than waiting in the ER or walk in clinic.
I find Maple quite easy to use once you've done it a couple of times. The service is good I get my meds refilled blood work done follow up is easy and professional. It's better than waiting in the ER or walk in clinic.
2026-08-17	Je*****	terrible service. the doctors dont take you seriously and they just want your money. highly dont recommend.
terrible service. the doctors dont take you seriously and they just want your money. highly dont recommend.
2026-08-14	Pa*****	excellent keep it up.
excellent keep it up.
2026-08-14	Ir*****	once I caught onto this app it's been great not having a personal care physician has had severe drawbacks especially for getting refills done regularly, so I'm very grateful for this app. and the doctors I've been paired with have been great.
once I caught onto this app it's been great not having a personal care physician has had severe drawbacks especially for getting refills done regularly, so I'm very grateful for this app. and the doctors I've been paired with have been great.