Reviews of Maple on-demand healthcare

By: Maple Corporation App

List of user reviews and ratings for Maple on-demand healthcare

Total ratings

4.18 (Rating count: 13,474)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users appreciate Maple's convenient and quick access to professional medical consultations and prescriptions from home, emphasizing its benefit for busy individuals and reducing ER visits. However, multiple reviews note app instability, frequent glitches, and short login sessions causing frustration. A significant downside is the shift from a pay-per-visit model to a costly $80/month subscription, which many users dislike. Additionally, users experience inconsistent service availability, long wait times, and restrictions on certain prescriptions, which diminish reliability and satisfaction.

Pros

Convenient and fast access to medical consultations, often within minutes or a couple of hours.
Professional and attentive healthcare providers who listen carefully and answer questions thoroughly.
Helpful for avoiding emergency room visits and reducing wait times for non-urgent medical issues.
Easy to use interface that facilitates quick prescription issuance and consultation from home.
Beneficial for busy parents and people on waiting lists for family doctors.

Cons

Frequent app performance issues including slow response, glitches, frequent disconnections, and short login timeouts.
Forced subscription model with high monthly fees ($80+) replacing the previous pay-per-visit model, frustrating some users.
Inconsistent availability of providers; sometimes requests are rejected or refused without clear explanation.
Certain medications or prescriptions are no longer available through the app even when medically justified, limiting usefulness.
Long or unpredictable wait times for consultations, sometimes up to several hours.

Upgrade to see all 192 reviews

User Reviews

Recent rating average: 4.20

All time rating average: 4.18

Upgrade to see all 192 reviews

18% (35)

Date	Author	Comment
2026-06-30	Ma*****	Really helpful for getting actual healthcare and information since the hospitals and doctors offices in my area make me wait about 6 months for a walk in clinic appointment
Really helpful for getting actual healthcare and information since the hospitals and doctors offices in my area make me wait about 6 months for a walk in clinic appointment
2026-06-28	Je*****	Great service for the whole family!!
Great service for the whole family!!
2026-06-28	Je*****	Quick, easy access to medical professionals.
Quick, easy access to medical professionals.
2026-06-24	Ma*****	So far, the app has been a lifesaver. In 2 months, I have received an ADHD diagnosis, received missed vaccinations from my childhood, gotten help with my Epilepsy, and a few other things. What I hate, though, is when the app puts me through to a geriatric doctor who should have retired 25+ years ago. Old doctors NEVER listen to you about your ailments or actually put any effort in to helping find a solution. Of 6 doctors, 2 of them were ancient and extremely useless.
So far, the app has been a lifesaver. In 2 months, I have received an ADHD diagnosis, received missed vaccinations from my childhood, gotten help with my Epilepsy, and a few other things. What I hate, though, is when the app puts me through to a geriatric doctor who should have retired 25+ years ago. Old doctors NEVER listen to you about your ailments or actually put any effort in to helping find a solution. Of 6 doctors, 2 of them were ancient and extremely useless.
2026-06-23	gu*****	no waiting period very nice . Thanks
no waiting period very nice . Thanks
2026-06-22	Re*****	You don't include any exits for your questions and prompts
You don't include any exits for your questions and prompts
2026-06-21	Ca*****	I have no doctor so this is very helpful, they cant fill certain meds though which is the only downside so im still stuck either going to the er and waiting 12 hours or finding a clinic to get my meds
I have no doctor so this is very helpful, they cant fill certain meds though which is the only downside so im still stuck either going to the er and waiting 12 hours or finding a clinic to get my meds
2026-06-19	Ti*****	Incredible improvement to our Healthcare system. Saved me 2+ hours of driving
Incredible improvement to our Healthcare system. Saved me 2+ hours of driving
2026-06-19	Ma*****	very fast help! professionals and caring team of healthcare workers!
very fast help! professionals and caring team of healthcare workers!
2026-06-18	Br*****	Excellent experience. I don't have a family doctor so this service saves me from having to travel (I don't drive) for prescriptions and at home consultations. I got a referral to a specialist within a half hour (it does say wait times could be up to 4hrs). The only issue I had was a bit of sound quality near the end where I had to ask her to repeat herself because the sound cut out. But technology is like that.
Excellent experience. I don't have a family doctor so this service saves me from having to travel (I don't drive) for prescriptions and at home consultations. I got a referral to a specialist within a half hour (it does say wait times could be up to 4hrs). The only issue I had was a bit of sound quality near the end where I had to ask her to repeat herself because the sound cut out. But technology is like that.