Reviews of Maple on-demand healthcare

By: Maple Corporation App

List of user reviews and ratings for Maple on-demand healthcare

Total ratings

4.18 (Rating count: 13,523)

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Review summary

Users appreciate Maple's convenient and quick access to professional medical consultations and prescriptions from home, emphasizing its benefit for busy individuals and reducing ER visits. However, multiple reviews note app instability, frequent glitches, and short login sessions causing frustration. A significant downside is the shift from a pay-per-visit model to a costly $80/month subscription, which many users dislike. Additionally, users experience inconsistent service availability, long wait times, and restrictions on certain prescriptions, which diminish reliability and satisfaction.

Pros

Convenient and fast access to medical consultations, often within minutes or a couple of hours.
Professional and attentive healthcare providers who listen carefully and answer questions thoroughly.
Helpful for avoiding emergency room visits and reducing wait times for non-urgent medical issues.
Easy to use interface that facilitates quick prescription issuance and consultation from home.
Beneficial for busy parents and people on waiting lists for family doctors.

Cons

Frequent app performance issues including slow response, glitches, frequent disconnections, and short login timeouts.
Forced subscription model with high monthly fees ($80+) replacing the previous pay-per-visit model, frustrating some users.
Inconsistent availability of providers; sometimes requests are rejected or refused without clear explanation.
Certain medications or prescriptions are no longer available through the app even when medically justified, limiting usefulness.
Long or unpredictable wait times for consultations, sometimes up to several hours.

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User Reviews

Recent rating average: 4.50

All time rating average: 4.18

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19% (43)

Date	Author	Comment
2026-08-01	Ci*****	I have used Maple on-demand 3 times now. their medical professionals are knowlegable, professional, but also caring. My wait time was very short, actually texting with a NP within 20 minutes of requesting an appointment. All three visits required a prescription, which was sent to my pharmacy of choice promptly. When I can't get in to see my family doctor, Maple is an excellent option!
I have used Maple on-demand 3 times now. their medical professionals are knowlegable, professional, but also caring. My wait time was very short, actually texting with a NP within 20 minutes of requesting an appointment. All three visits required a prescription, which was sent to my pharmacy of choice promptly. When I can't get in to see my family doctor, Maple is an excellent option!
2026-07-31	Ma*****	Do not use. you'll pay $100, talk to an AI and be told to go see a doctor... no refund. please do not use.
Do not use. you'll pay $100, talk to an AI and be told to go see a doctor... no refund. please do not use.
2026-07-27	Aa*****	pretty good for what it is and it's a lot better than it used to be.
pretty good for what it is and it's a lot better than it used to be.
2026-07-26	ke*****	first rate service. much appreciated
first rate service. much appreciated
2026-07-25	Sh*****	ALWAYS an amazing experience. the doctors through this app genuinely care for their patients and want to give them the help they need. It's worth spending the money on a monthly subscription rather than using another service or having to go to ER. Especially for those who do not have a family doctor/NP.
ALWAYS an amazing experience. the doctors through this app genuinely care for their patients and want to give them the help they need. It's worth spending the money on a monthly subscription rather than using another service or having to go to ER. Especially for those who do not have a family doctor/NP.
2026-07-25	Da*****	Maple is the best doctor service is better than a doctor's office I've been using them for over 2 and 1/2 years it's easy it's simple and fast results
Maple is the best doctor service is better than a doctor's office I've been using them for over 2 and 1/2 years it's easy it's simple and fast results
2026-07-23	Ma*****	not a good as I paid almost $200. for one refills of pills.
not a good as I paid almost $200. for one refills of pills.
2026-07-22	Al*****	Love this app. It's quick and easy and the doctors actually seem to care. I highly recommend it.
Love this app. It's quick and easy and the doctors actually seem to care. I highly recommend it.
2026-07-20	Ch*****	This app is covered under our Canadian medical care when you don't have a Dr. I just had to get a few perscriptions filled. This was my first visit with Maple. Only took approx 1.5 hours from the initial booking to the e-mail i received with the renewal perscriptions i needed. Quick and painless. If your doing renewals, make sure you have the list of medications as well as the dosage.
This app is covered under our Canadian medical care when you don't have a Dr. I just had to get a few perscriptions filled. This was my first visit with Maple. Only took approx 1.5 hours from the initial booking to the e-mail i received with the renewal perscriptions i needed. Quick and painless. If your doing renewals, make sure you have the list of medications as well as the dosage.
2026-07-19	Ma*****	The doctor, Dr Adam's was amazing.
The doctor, Dr Adam's was amazing.