Reviews of Maple on-demand healthcare

By: Maple Corporation

List of user reviews and ratings for Maple on-demand healthcare

Total ratings

4.22 (Rating count: 13,392)

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Review summary

Users appreciate Maple's convenient and quick access to professional medical consultations and prescriptions from home, emphasizing its benefit for busy individuals and reducing ER visits. However, multiple reviews note app instability, frequent glitches, and short login sessions causing frustration. A significant downside is the shift from a pay-per-visit model to a costly $80/month subscription, which many users dislike. Additionally, users experience inconsistent service availability, long wait times, and restrictions on certain prescriptions, which diminish reliability and satisfaction.

Pros

Convenient and fast access to medical consultations, often within minutes or a couple of hours.
Professional and attentive healthcare providers who listen carefully and answer questions thoroughly.
Helpful for avoiding emergency room visits and reducing wait times for non-urgent medical issues.
Easy to use interface that facilitates quick prescription issuance and consultation from home.
Beneficial for busy parents and people on waiting lists for family doctors.

Cons

Frequent app performance issues including slow response, glitches, frequent disconnections, and short login timeouts.
Forced subscription model with high monthly fees ($80+) replacing the previous pay-per-visit model, frustrating some users.
Inconsistent availability of providers; sometimes requests are rejected or refused without clear explanation.
Certain medications or prescriptions are no longer available through the app even when medically justified, limiting usefulness.
Long or unpredictable wait times for consultations, sometimes up to several hours.

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User Reviews

Recent rating average: 4.90

All time rating average: 4.22

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20% (33)

Date	Author	Comment
2026-06-02	N *****	once I learned how to navigate the app, I found it very helpful and the people I dealt with were helpful
once I learned how to navigate the app, I found it very helpful and the people I dealt with were helpful
2026-06-01	Eh*****	This is an incredible app, it is convenient and has bailed me out multiple times. I really love it.
This is an incredible app, it is convenient and has bailed me out multiple times. I really love it.
2026-06-01	Mu*****	I can't rave about this service enough, it saved me hours of waiting in a walk-in clinic! My Doctor was polite and professional and the whole thing took me about 10 minutes! If you live in NS and have an NS health card like I do you get two free appointments per year.
I can't rave about this service enough, it saved me hours of waiting in a walk-in clinic! My Doctor was polite and professional and the whole thing took me about 10 minutes! If you live in NS and have an NS health card like I do you get two free appointments per year.
2026-05-31	DR*****	I love the Maple App. I don't have a family Dr, so any short term solutions that don't involve waiting hours at the hospital is ok by me! I have nothing but good things to say about the app!
I love the Maple App. I don't have a family Dr, so any short term solutions that don't involve waiting hours at the hospital is ok by me! I have nothing but good things to say about the app!
2026-05-30	cl*****	this app is truely a blessing. Being able to speak with some one within a couple minutes and be prescribed something for a gout flare up where I would had to wait days for my doctor....amazing.
this app is truely a blessing. Being able to speak with some one within a couple minutes and be prescribed something for a gout flare up where I would had to wait days for my doctor....amazing.
2026-05-30	Je*****	Service is easy to access, professional and efficient.
Service is easy to access, professional and efficient.
2026-05-29	Cr*****	wish I use maple long time ago
wish I use maple long time ago
2026-05-26	ma*****	Great experience I would recommend mapple to anyone in my community always had a great experience and I get the care I need
Great experience I would recommend mapple to anyone in my community always had a great experience and I get the care I need
2026-05-26	Su*****	Good service, although waiting time can be long ish
Good service, although waiting time can be long ish
2026-05-20	Ki*****	What a lifesaver. I'm so grateful to be able to access Healthcare- reliable, quick, professional, so helpful. THANK YOU so much.
What a lifesaver. I'm so grateful to be able to access Healthcare- reliable, quick, professional, so helpful. THANK YOU so much.