Reviews of Lowe's

By: Lowe's Companies, Inc. App

List of user reviews and ratings for Lowe's

Total ratings

4.68 (Rating count: 332,277)

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Review summary

The Lowe's Android app earns praise for easy online ordering, convenient curbside pickup, friendly staff, competitive pricing, and generally user-friendly item finding. However, recurring complaints focus on app performance and login friction, weak search features, inventory stockouts, checkout/payment hurdles (gift cards with PayPal, digital wallets, rewards redemption), and occasional device compatibility issues.

Pros

Easy online ordering / simple to use online shopping.
Curbside pickup is very convenient.
Friendly, fast, and helpful staff; excellent service.
Competitive pricing / good value.
Easy to find items and generally user-friendly experience.

Cons

App performance issues including loading problems and frequent login/verification steps.
Weak search functionality: missing search button and search improvements needed.
Inventory/stock accuracy problems: items frequently out of stock or not inventoried.
Checkout/payment friction: restrictions on gift card/PayPal, digital wallet denials, and difficult rewards redemption.
Device compatibility issues on some Android devices (e.g., Motorola Razr).

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User Reviews

Recent rating average: 3.60

All time rating average: 4.68

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30% (245)

Date	Author	Comment
2026-07-28	Ja*****	trash. slow and glitchy, always.
trash. slow and glitchy, always.
2026-07-28	Hu*****	materials not up to date. go to pick up items in store and scan bar never works because it doesn't fit correctly. can't access account details like cc info.
materials not up to date. go to pick up items in store and scan bar never works because it doesn't fit correctly. can't access account details like cc info.
2026-07-27	Jo*****	Easy Shopping 🛍
Easy Shopping 🛍
2026-07-27	Ri*****	Melissa and Justin were Awesome!!!
Melissa and Justin were Awesome!!!
2026-07-27	Ju*****	why cant I donate to veterans with my lowes money??
why cant I donate to veterans with my lowes money??
2026-07-27	Su*****	im so irritated that every time I shop they dont have anyone that knows anything but in the department they are in. and then being told the person who knows about plumbing won't be in till 5. unexceptable. not like the old days where people had knowledge and a willingness to want to learn.
im so irritated that every time I shop they dont have anyone that knows anything but in the department they are in. and then being told the person who knows about plumbing won't be in till 5. unexceptable. not like the old days where people had knowledge and a willingness to want to learn.
2026-07-27	Ar*****	Easy and convenient to shop online and pick up when it's ready.
Easy and convenient to shop online and pick up when it's ready.
2026-07-27	Ga*****	unable to use app with my older phone.
unable to use app with my older phone.
2026-07-27	Se*****	Great selection, and ease of shopping
Great selection, and ease of shopping
2026-07-27	T'*****	great app to use to get home equipment delivered.
great app to use to get home equipment delivered.