Reviews of LoungeKey

By: LoungeKey

List of user reviews and ratings for LoungeKey

Total ratings

4.49 (Rating count: 20,512)

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Review summary

Recurring feedback centers on technical issues: login failures, trouble registering or linking card details, and missing or inaccessible lounge access information. Performance problems (very slow to open) and high user load compound the frustration, with several users deeming support unhelpful. While some reviewers report the app works well and expresses positive sentiment when functioning, the dominant pattern is reliability problems that harm overall usability. The top recurring themes are login problems, registration/card management issues, lack of lounge access visibility, and slow performance.

Pros

Generally positive sentiment, with reviewers calling the app 'Great Service', 'Excellent', 'great app', 'Nice App and Service', and 'satisfied'.
User-friendly interface noted by reviewers (e.g., 'great app, user friendly').
When functioning, the app receives praise for delivering a solid experience (e.g., 'Works great', 'Great app'/'excellent' when not hindered by issues).

Cons

Persistent login problems and users unable to log in or sign in (multiple reviews mention login failures).
Registration and account setup issues, including difficulty registering and problems with updating or adding cards.
Lounge access features not visible or not providing access (no lounge information appears).
Severe performance problems such as long loading times (apps taking 15+ minutes to open) and high user load.
Customer support is perceived as poor or unhelpful by several users.

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User Reviews

Recent rating average: 4.60

All time rating average: 4.49

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36% (61)

Date	Author	Comment
2026-06-12	Vi*****	dead application now
dead application now
2026-06-08	Ju*****	very good
very good
2026-06-07	Fa*****	I've had a great experience using the LoungeKey app. It's simple, easy to navigate, and makes finding airport lounges quick and hassle-free. I really like having all the lounge information and access details available on my phone, especially when traveling through unfamiliar airports. The app has made my journeys much more comfortable and stress-free. Definitely a valuable benefit for anyone who travels regularly.
I've had a great experience using the LoungeKey app. It's simple, easy to navigate, and makes finding airport lounges quick and hassle-free. I really like having all the lounge information and access details available on my phone, especially when traveling through unfamiliar airports. The app has made my journeys much more comfortable and stress-free. Definitely a valuable benefit for anyone who travels regularly.