Reviews of LoungeKey

By: LoungeKey App

List of user reviews and ratings for LoungeKey

Total ratings

4.50 (Rating count: 20,691)

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Review summary

Recurring feedback centers on technical issues: login failures, trouble registering or linking card details, and missing or inaccessible lounge access information. Performance problems (very slow to open) and high user load compound the frustration, with several users deeming support unhelpful. While some reviewers report the app works well and expresses positive sentiment when functioning, the dominant pattern is reliability problems that harm overall usability. The top recurring themes are login problems, registration/card management issues, lack of lounge access visibility, and slow performance.

Pros

Generally positive sentiment, with reviewers calling the app 'Great Service', 'Excellent', 'great app', 'Nice App and Service', and 'satisfied'.
User-friendly interface noted by reviewers (e.g., 'great app, user friendly').
When functioning, the app receives praise for delivering a solid experience (e.g., 'Works great', 'Great app'/'excellent' when not hindered by issues).

Cons

Persistent login problems and users unable to log in or sign in (multiple reviews mention login failures).
Registration and account setup issues, including difficulty registering and problems with updating or adding cards.
Lounge access features not visible or not providing access (no lounge information appears).
Severe performance problems such as long loading times (apps taking 15+ minutes to open) and high user load.
Customer support is perceived as poor or unhelpful by several users.

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User Reviews

Recent rating average: 3.30

All time rating average: 4.50

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31% (64)

Date	Author	Comment
2026-07-13	It*****	I can't seem to be able to make any updates
I can't seem to be able to make any updates
2026-07-12	Fe*****	I have entered a card there but now can't change it. no matter the reply here, it wont work. i have contacted my bank, the loungekey staff... it doesnt work.
I have entered a card there but now can't change it. no matter the reply here, it wont work. i have contacted my bank, the loungekey staff... it doesnt work.
2026-07-08	An*****	excellent
excellent
2026-07-07	Mi*****	Security vice not too promising app to feed your credit card details. No email address verification either in year 2026
Security vice not too promising app to feed your credit card details. No email address verification either in year 2026
2026-07-05	Wi*****	My registration was unsuccessful, but my account was charged multiple times. Will the payments be refunded automatically?
My registration was unsuccessful, but my account was charged multiple times. Will the payments be refunded automatically?
2026-06-26	Gj*****	perfect app, does its job
perfect app, does its job
2026-06-24	Dm*****	Cannot change the card easily. The registration process is a mess, is there a real need for this app?
Cannot change the card easily. The registration process is a mess, is there a real need for this app?
2026-06-21	PR*****	nice
nice
2026-06-18	Ma*****	I enjoyed lounge key a lot.
I enjoyed lounge key a lot.
2026-06-16	Na*****	excellent
excellent