Reviews of LoungeKey

By: LoungeKey App

List of user reviews and ratings for LoungeKey

Total ratings

4.46 (Rating count: 20,952)

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Review summary

Recurring feedback centers on technical issues: login failures, trouble registering or linking card details, and missing or inaccessible lounge access information. Performance problems (very slow to open) and high user load compound the frustration, with several users deeming support unhelpful. While some reviewers report the app works well and expresses positive sentiment when functioning, the dominant pattern is reliability problems that harm overall usability. The top recurring themes are login problems, registration/card management issues, lack of lounge access visibility, and slow performance.

Pros

Generally positive sentiment, with reviewers calling the app 'Great Service', 'Excellent', 'great app', 'Nice App and Service', and 'satisfied'.
User-friendly interface noted by reviewers (e.g., 'great app, user friendly').
When functioning, the app receives praise for delivering a solid experience (e.g., 'Works great', 'Great app'/'excellent' when not hindered by issues).

Cons

Persistent login problems and users unable to log in or sign in (multiple reviews mention login failures).
Registration and account setup issues, including difficulty registering and problems with updating or adding cards.
Lounge access features not visible or not providing access (no lounge information appears).
Severe performance problems such as long loading times (apps taking 15+ minutes to open) and high user load.
Customer support is perceived as poor or unhelpful by several users.

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User Reviews

Recent rating average: 2.50

All time rating average: 4.46

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31% (69)

Date	Author	Comment
2026-08-09	Gi*****	the system asks to update the payment detailes. but app does not have the possibility to update it... it is not funny because could not use the card in lounges.
the system asks to update the payment detailes. but app does not have the possibility to update it... it is not funny because could not use the card in lounges.
2026-08-06	Al*****	it's story difficult to change a card and i can't add more than one card and switch between them
it's story difficult to change a card and i can't add more than one card and switch between them
2026-08-06	Mi*****	It asks for all card data, including CVV. No way I am giving this to 3rd party.
It asks for all card data, including CVV. No way I am giving this to 3rd party.
2026-08-05	Da*****	impossible to create account
impossible to create account
2026-08-03	As*****	Just started to use it. Hope will have the advantage
Just started to use it. Hope will have the advantage
2026-08-01	Ab*****	best
best
2026-07-31	Ma*****	Great ap, makes lounge access so easy.
Great ap, makes lounge access so easy.
2026-07-30	MK*****	satisfied with the app functions and easy to use
satisfied with the app functions and easy to use
2026-07-29	An*****	I do not see QR code in the app. have uninstalled and reinstalled with latest version but to no avail. Also the app does not seem to cover Indian airports
I do not see QR code in the app. have uninstalled and reinstalled with latest version but to no avail. Also the app does not seem to cover Indian airports
2026-07-27	To*****	Unable to verify card. "Something went wrong" is not enough information
Unable to verify card. "Something went wrong" is not enough information