Supportworks

SupportWorks is a collaboration platform designed for corporate teams to manage their work in one place. From project progress and real-time messaging to maintenance requests (SRs) and Plan-Do-Act, we have gathered scattered work tools into a single mobile app.

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■ Key Features

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▶ Real-time Messaging (1:1 / Group)

• Attach text, files, images, or voice

• Maintain context with replies; latest messages automatically displayed upon entering a chat room

• Register Plan-Do-Act directly from messages

▶ Maintenance Request (SR) Management

• Classify at a glance into 4 buckets: In Progress, Under Review, and Completed

• Multi-filters by company, contact person, and status + keyword search

• Two-way notes and 1-step replies between Colo (requester) and Link (contact person)

• HTML body rendering — view formatting, images, and links exactly as they are

• Immediate notification to the contact person when an SR is registered, modified, or a note is generated

▶ Plan-Do-Act (PDA)

• Convert tasks found in messages directly into action plans

• 3-step process: Plan → Do → Act Tracking

• Filter by progress status to view unfinished tasks at a glance

▶ Push Notifications

• Instant delivery of messages, SR registrations, edits, notes, and system events

• Automatic entry to the relevant screen via the notification tab (supports both background and closed states)

• Prevent omissions by sending simultaneously with email

▶ Project Collaboration

• Schedule management, weekly reports, AI assistant

• Separation of permissions for company and project members

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■ Who is this app for?

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• IT/SW companies operating regular maintenance with external partners

• SR operations organizations handling requests from callers (clients)

• Project-based teams with frequent inter-departmental collaboration

• Personnel requiring quick responses via mobile due to field deployments (data centers/call sites)

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■ Usage Flow

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1. Log in with the account received from the company administrator

2. Check ongoing projects and SR status on the home screen

3. Push notifications arrive when new messages or SR notes are received

4. Go directly to the relevant screen via the Notifications tab → Reply / Write Note

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■ Security · Personal Information

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• HTTPS encryption across all communications

• Company-level isolation — No access to data from other companies

• Permission-based SR lookup — 3 levels: Authorized Users / Company Members / General Users

• Privacy Policy and Account Deletion Procedures disclosed

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■ System Requirements

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• Android 5.0 (API 21) or higher

• Data / Wi-Fi connection required

• Allowing notification permissions is recommended for push notifications

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■ Inquiries

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