Date	Author	Comment
2022-10-06	Br*****	UPDATE 2: It's been over a year now since all notifications from this app stopped completely. OVER A YEAR!!! That's just ridiculous. App delete/reinstall does nothing - and it appears that I'm far from alone with this problem. I will NEVER buy another Linear product again - and will go out of my way to warn off anyone else considering such a purchase. If you want a smart garage door opener that's actually smart, I would recommend Liftmaster.
UPDATE 2: It's been over a year now since all notifications from this app stopped completely. OVER A YEAR!!! That's just ridiculous. App delete/reinstall does nothing - and it appears that I'm far from alone with this problem. I will NEVER buy another Linear product again - and will go out of my way to warn off anyone else considering such a purchase. If you want a smart garage door opener that's actually smart, I would recommend Liftmaster.
2022-09-15	Bo*****	I was using the Mighty Mule app and it stopped the notifications. After nearly 6 months and several calls they told me to use Linear app which worked for a few months and now stopped the notifications. It's been well over a month and a couple calls and same story. If their tech team is really working on it, time to get a new team! They never fixed the Mighty Mule app after almost a year. It's the same problem.
I was using the Mighty Mule app and it stopped the notifications. After nearly 6 months and several calls they told me to use Linear app which worked for a few months and now stopped the notifications. It's been well over a month and a couple calls and same story. If their tech team is really working on it, time to get a new team! They never fixed the Mighty Mule app after almost a year. It's the same problem.
2022-01-20	Ri*****	On January 20, 2022, I changed the home router to handle the higher 'smart' device load, including 2 pre-existing Linear WiFi-enabled garage doors. I precisely followed all Linear app instructions as I had done with the previous router. Linear software will not complete the pairing function. This outcome is absurd and confusing since the previous router and Linear software worked properly. What is going on? I checked everything here that I can control. Linear software is very disappointing and needs attention.
On January 20, 2022, I changed the home router to handle the higher 'smart' device load, including 2 pre-existing Linear WiFi-enabled garage doors. I precisely followed all Linear app instructions as I had done with the previous router. Linear software will not complete the pairing function. This outcome is absurd and confusing since the previous router and Linear software worked properly. What is going on? I checked everything here that I can control. Linear software is very disappointing and needs attention.
2021-08-10	Mi*****	Basic operations work fine (light and garage door control), but the app logs you out within a day (not making it seamless to use, an old fashion remote control device is much faster), the UI/UX is not very good (it tries to do way too much and not very well), and it frequently requires you to reconnect the device to the network. Please hire me or my students to redesign this app and IOT infrastructure you use (CS PhD and professor) or provide an API I can use to build a new app that works the way I like it.
Basic operations work fine (light and garage door control), but the app logs you out within a day (not making it seamless to use, an old fashion remote control device is much faster), the UI/UX is not very good (it tries to do way too much and not very well), and it frequently requires you to reconnect the device to the network. Please hire me or my students to redesign this app and IOT infrastructure you use (CS PhD and professor) or provide an API I can use to build a new app that works the way I like it.
2021-07-21	To*****	Multiple occurrences of garage door opening by itself when synced with this app over several months. App would log an error code during the uncommanded opening events. Uninstalled app and disconnected the garage door opener from WiFi and it hasn't happened again. Coincidence? App UI lags and queues up open/close commands during WiFi/mobile switchover and sends them sequentially once reconnected to the internet at a later time, so the final state of the door you meant to close may still be open!
Multiple occurrences of garage door opening by itself when synced with this app over several months. App would log an error code during the uncommanded opening events. Uninstalled app and disconnected the garage door opener from WiFi and it hasn't happened again. Coincidence? App UI lags and queues up open/close commands during WiFi/mobile switchover and sends them sequentially once reconnected to the internet at a later time, so the final state of the door you meant to close may still be open!
2021-05-05	Ak*****	Onerous app. Doesn't keep you logged in when launched even when the toggle for this setting is set to enabled. When logged in the status of the devices is not updated immediately and can take many seconds most of the time. In many cases the devices are just displayed as offline when the phone has connectivity. Notifications don't work.
Onerous app. Doesn't keep you logged in when launched even when the toggle for this setting is set to enabled. When logged in the status of the devices is not updated immediately and can take many seconds most of the time. In many cases the devices are just displayed as offline when the phone has connectivity. Notifications don't work.
2021-02-19	Be*****	As others have experienced, notifications stopped coming through around the beginning of 2021 for some reason. Not sure why this hasn't been fixed yet. this evening the garage door decided to open itself and of course didn't send a notification. Have to constantly check the app now to see if the garage door is open in the middle of winter. Not a very reassuring feeling of security.
As others have experienced, notifications stopped coming through around the beginning of 2021 for some reason. Not sure why this hasn't been fixed yet. this evening the garage door decided to open itself and of course didn't send a notification. Have to constantly check the app now to see if the garage door is open in the middle of winter. Not a very reassuring feeling of security.
2020-12-27	Ro*****	It has the potential to be a great app. It checks all the boxes that I have, but two issues. The server goes down, not as bad as it did a year ago, so that's tolerable. The other issue is that it keeps logging me out of the app. Not a huge deal since google saves my login and password, but it can be very inconvenient. I've probably had to re-enter my login over a hundred times this year. Once that's worked out, I'd give this app a 4 or 5 star rating.
It has the potential to be a great app. It checks all the boxes that I have, but two issues. The server goes down, not as bad as it did a year ago, so that's tolerable. The other issue is that it keeps logging me out of the app. Not a huge deal since google saves my login and password, but it can be very inconvenient. I've probably had to re-enter my login over a hundred times this year. Once that's worked out, I'd give this app a 4 or 5 star rating.
2020-11-05	G *****	I have used the app with a single device for years with no issues. I added a 2nd device and now the app does not work. I get a white screen with the Linear logo. That's it. Reinstalling the app does not resolve it. Customer service says there is nothing wrong with the app and it must be my device. No, it worked perfectly until I added a 2nd device, and my other apps are working fine. Others are reporting the same issue. Please help.
I have used the app with a single device for years with no issues. I added a 2nd device and now the app does not work. I get a white screen with the Linear logo. That's it. Reinstalling the app does not resolve it. Customer service says there is nothing wrong with the app and it must be my device. No, it worked perfectly until I added a 2nd device, and my other apps are working fine. Others are reporting the same issue. Please help.
2019-12-12	A *****	My app was working great for the past few months and attempted to use it asked for my login.Well it didn't accept my password even after reset and now it is stuck on loading screen. Ive erased the storage, memory and uninstalled and reinstalled it numerous times and it will not get past the loading screen. Can this please be fixed? Every review is negative . Doesnt linear mgmt care about this? Thank you for the quick response and repair. One thing I do value is the response time⏳
My app was working great for the past few months and attempted to use it asked for my login.Well it didn't accept my password even after reset and now it is stuck on loading screen. Ive erased the storage, memory and uninstalled and reinstalled it numerous times and it will not get past the loading screen. Can this please be fixed? Every review is negative . Doesnt linear mgmt care about this? Thank you for the quick response and repair. One thing I do value is the response time⏳

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