Remote Service for Earthmoving

If a service technician gets stuck during a customer service call, they can use the Remote App to send a support request to the right help desk. The help desk uses the app to get in touch with the service technician and help them fix the problem through interactive video conferencing or a chat feature. Fast, qualified error analysis and online troubleshooting with step-by-step instructions maximize assistance and minimize on-site visits.

The Remote Service app is available for smartphones, tablets, and desktop applications, as well as smart glasses for hands-free and voice-controlled use.