Reviews of IDTheftDefense

By: LegalShield Corporation

List of user reviews and ratings for IDTheftDefense

Total ratings

4.38 (Rating count: 146)

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Review summary

ID Theft Defense receives praise for its prompt and professional customer service, timely security alerts, and easy access to sensitive information. Users appreciate the monitoring and restoration features as well as responsive human support. However, several users encounter technical issues like blank screens and web errors. Some are frustrated that an account is required to use the app, which is not clearly stated. There are also concerns about the app's legitimacy and the preference for FICO score over Vantage Score. Overall, the app is valued but has notable usability and communication drawbacks.

Pros

Prompt, efficient, and professional customer service
Provides constant updates on security alerts and credit scores
Easy access to important personal information and monitoring
Helpful monitoring, counseling, and restoration services
Responsive support with quick access to human agents

Cons

App sometimes displays a blank white screen or shows 'webpage not available' errors
Requires an existing account to use, which is not clearly communicated
Concerns about the legitimacy and safety of the app by some users
Credit score shown is Vantage Score instead of the more widely used FICO score

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User Reviews

Recent rating average: 3.10

All time rating average: 4.38

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7% (3)

Date	Author	Comment
2024-09-14	So*****	How do I login?
How do I login?
2024-06-08	N *****	The app only gives me a plane white screen. 100% broken.
The app only gives me a plane white screen. 100% broken.