the app keeps freezing up or shutting down every time I try to open it
Overview
Features & Capabilities
User Growth & Download Statistics
- By:
- LegalShield Corporation
- Downloads:
- 184,648 321
- Rating:
- 3.69 (879)
- Version:
- 3.39.0 Last updated: 2026-09-24
- Version code:
- 36068
- Creation date:
- 2018-12-02
- Publisher country:
US
- Permissions:
- android.permission.CALL_PHONE Very high risk
- com.google.android.gms.permission.AD_ID Moderate risk
- android.permission.ACCESS_ADSERVICES_AD_ID Low risk
- android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
- android.permission.FOREGROUND_SERVICE Low risk
- android.permission.INTERNET Low risk
- android.permission.POST_NOTIFICATIONS Low risk
- android.permission.RECEIVE_BOOT_COMPLETED Low risk
- android.permission.USE_BIOMETRIC Low risk
- android.permission.USE_FINGERPRINT Low risk
- android.permission.CALL_PHONE Very high risk
- Size:
- 123.41MB
- Email:
- id*****@legalshield.com
- URLs:
- Website ,Privacy policy
- Full description:
- See detailed description
- Source:
- Google Play Store
- Data ingested on:
- 2026-09-29
- Compare stats and ranking:
- IDShield: Protect What Matters vs IDTheftDefense
- IDShield: Protect What Matters vs ID Protect
- IDShield: Protect What Matters vs Identity Defender - ExpressVPN
Contact the developer
Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.
- Developed by:
- LegalShield Corporation
- Google Play Store
- https://play.google.com/store/apps/details?id=com.legalshield.idshield
- Email:
- id*****@legalshield.com
- Website:
- https://www.idshield.com
User Reviews
Users praise the app for easy credit score access, helpful monitoring, good support, and value. However, multiple reviews report reliability problems: data loading errors, persistent login loops, and regressions after updates. Performance lag, compatibility/support limitations, and occasional missing or misleading alerts also surface. Overall, core features are valued when the app functions, but frequent bugs and support gaps drive frustration.
Pros
- Easy access to credit score
- Very helpful for credit monitoring and identity protection
- Strong customer service and support
- Affordable / good value
- Generally easy to use when functioning
Cons
- Frequent data loading errors (web page not available, something went wrong) when viewing scores or alerts
- Ongoing login/authentication problems and sign-in loops
- Update-induced regressions (e.g., cannot enable touch ID) and performance lag/lockups
- Limited support options and Android compatibility issues (no easy way to contact support, some features not compatible)
- Missed or inconsistent breach/alert notifications and trust concerns
Recent reviews
Updating payment method using this app does not work. Error message. Otherwise seems OK. ID Shield is good. Their app is not.
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