Reviews of I'm Lebara - Customer area

By: MASORANGE App

List of user reviews and ratings for I'm Lebara - Customer area

Total ratings

3.30 (Rating count: 12,977)

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Review summary

Users consistently report that the 'I'm Lebara' app frequently crashes and prevents topping up, leading many to top up only in person. The app has poor customer service, is difficult to contact, and lacks key features such as accurate balance and activity viewing. Many prefer the previous app version for its reliability and auto-renewal options. While coverage in Spain is good, roaming data failures and recent network upgrades have caused significant issues, making the app frustrating and unreliable for many users.

Pros

Coverage is very good in Spain.
The previous version of the app was easier to use, with features like auto-renewal and easier top-up.
Steps have been taken to improve the app recently.

Cons

Frequent crashes and app stopping unexpectedly.
Top up functionality is broken or very difficult; many users can't top up via the app.
Poor customer service and difficulty contacting support.
App often doesn't open or requires updates even on up-to-date systems.
Features like viewing balance, call history, and activity are missing or outdated.
Issues with roaming data packages not working, causing frustration when abroad.

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User Reviews

Recent rating average: 1.70

All time rating average: 3.30

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83% (19)

Date	Author	Comment
2024-12-25	Ed*****	It keeps stopping. Top up not possible.
It keeps stopping. Top up not possible.
2024-11-04	ia*****	they strip your balance and don't tell you why.! otherwise not bad 😕
they strip your balance and don't tell you why.! otherwise not bad 😕
2024-11-03	Ge*****	Yet again the app is not working. 48 hours now. BUT bank holiday and weekend in Spain. So mańana again.
Yet again the app is not working. 48 hours now. BUT bank holiday and weekend in Spain. So mańana again.
2024-10-26	Gr*****	Absolute nightmare having to manually pay every 28 days. Stupid idea!
Absolute nightmare having to manually pay every 28 days. Stupid idea!
2024-07-18	Pa*****	Don't buy extra Morocco data 4 GB. It doesn't work. We tried official apn settings and nothing. Only Maroc Telecom allowed bandwidth from all the networks available in Tangier but data didn't work. Couldn't really raise a ticket. No contact available. Scam. I couldn't use my roaming and my experience of Morocco and comfort reduced. You can buy disposable SIM after arrival to Morocco for 100dirhams with 10GB...
Don't buy extra Morocco data 4 GB. It doesn't work. We tried official apn settings and nothing. Only Maroc Telecom allowed bandwidth from all the networks available in Tangier but data didn't work. Couldn't really raise a ticket. No contact available. Scam. I couldn't use my roaming and my experience of Morocco and comfort reduced. You can buy disposable SIM after arrival to Morocco for 100dirhams with 10GB...
2024-07-10	Le*****	seems to have a bug just now, can't get to past login screen, cleared cache still no luck.
seems to have a bug just now, can't get to past login screen, cleared cache still no luck.
2024-03-11	Ra*****	I liked it better before when there was the option to auto renew and they automatically charged your card. now is a but more difficult and I end up losing all my accumulated GBs because I often forget the date of renewal. The rest works fine.
I liked it better before when there was the option to auto renew and they automatically charged your card. now is a but more difficult and I end up losing all my accumulated GBs because I often forget the date of renewal. The rest works fine.
2024-01-30	Ro*****	Shocking ...this is possible the worst app ever . You can't top up . It crashes about 3 times a month . What a joke it's unbelievable. You have to go to a cash point or garage to top up . The prices have also gone up for mobile date it's embarrassing.
Shocking ...this is possible the worst app ever . You can't top up . It crashes about 3 times a month . What a joke it's unbelievable. You have to go to a cash point or garage to top up . The prices have also gone up for mobile date it's embarrassing.
2023-09-26	da*****	things are improving, I came very close to going to another provider, but steps have been taken in the top section of the App. Coverage is very good in Spain, and I need to look into roaming, was unable to last time!
things are improving, I came very close to going to another provider, but steps have been taken in the top section of the App. Coverage is very good in Spain, and I need to look into roaming, was unable to last time!
2023-09-15	La*****	Top ups impossible and has cost me 40€ for 9 hours as app is so bad and wouldn't allow me to choose plan. Giving 1 star as no stars is not an option. I always top up at shops now!!
Top ups impossible and has cost me 40€ for 9 hours as app is so bad and wouldn't allow me to choose plan. Giving 1 star as no stars is not an option. I always top up at shops now!!