Reviews of LAUNCH Servicing

By: Launch Servicing, LLC.

List of user reviews and ratings for LAUNCH Servicing

Total ratings

2.31 (Rating count: 88)

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Review summary

Many users report serious issues with login failures and frequent app crashes, rendering the app often unusable. Account creation can be confusing due to incomplete school emails and the app lacks alternative two-step verification methods besides email. Despite these problems, users praise the app's ease of use when accessible, the quick response and helpfulness of tech support, and the app's functionality in managing student loans and payments effectively.

Pros

App is simple and easy to use when it functions properly.
Helpful and responsive tech support team.
Facilitates easy payment management and loan management.
Clear and self-explanatory user interface when accessible.

Cons

Frequent crashing on login making the app unusable for many users.
Inability to login despite using correct credentials.
Limited two-step verification options (only email, no text).
Confusion or problems with account creation due to incomplete information from schools or lack of messaging support.
Poor customer service experience and communication delays.

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User Reviews

Recent rating average: 2.20

All time rating average: 2.31

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23% (13)

Date	Author	Comment
2025-01-06	Me*****	My climb credit account is managed through Launch. I have been trying for 12 days now to talk to someone and they have removed any means of messaging and I've waited up to 45 minutes on the phone before giving up, more than once. This is a horrible, horrible credit service. When they DID receive messages they either ignored them or took a month to reply. Nothing in between.
My climb credit account is managed through Launch. I have been trying for 12 days now to talk to someone and they have removed any means of messaging and I've waited up to 45 minutes on the phone before giving up, more than once. This is a horrible, horrible credit service. When they DID receive messages they either ignored them or took a month to reply. Nothing in between.
2024-08-04	Da*****	I didn't sign up, and they keep emailing me to pay for something I didn't sign up for.
I didn't sign up, and they keep emailing me to pay for something I didn't sign up for.