Reviews of The Kidde App

By: Walter Kidde Portable Equipment

List of user reviews and ratings for The Kidde App

Total ratings

4.41 (Rating count: 1,793)

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Review summary

Users appreciate the concept of monitoring alarms and environmental conditions through the app, noting easy setup and useful notifications. However, the app suffers from frequent connectivity and login issues, limited customization for alerts, difficult device pairing, and poor design choices. Additionally, important data is locked behind subscriptions, frustrating many users. The temperature monitoring feature is valued but was removed or altered in updates, resulting in annoyance. Overall, the experience is mixed with reliability and usability concerns dominating feedback.

Pros

Easy setup and ability to access fire alarms via phone
Reliable connection with alarms when working
Useful temperature monitoring feature in different house areas
Helpful notification system for alarms
Good concept integrating smoke, CO2, water, and freeze detectors

Cons

Unstable app behavior with frequent logouts and connectivity drops
Limited or no customization options for temperature warnings and notifications
Difficult and inconsistent device pairing process with Bluetooth issues
Poor user interface design with cluttered and unclear icons
Subscription/paywall hides important air quality data and removes features

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User Reviews

Recent rating average: 2.90

All time rating average: 4.41

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30% (24)

Date	Author	Comment
2026-04-26	He*****	I like that these can connect to your smartphone but if you ever update your modem like I just did, resetting all of these is a pain in the butt. And app is no use in doing so. zero instructions or anything. this process needs to be fixed.
I like that these can connect to your smartphone but if you ever update your modem like I just did, resetting all of these is a pain in the butt. And app is no use in doing so. zero instructions or anything. this process needs to be fixed.
2026-04-21	Ge*****	update your app and it removes all of your sensors, this is great when you are away.
update your app and it removes all of your sensors, this is great when you are away.
2026-04-17	Jo*****	In the latest version of the app, why did you truncate the name we create for each device? Why do you think 15 characters is sufficient for all names? Most of my original names don't fit now.
In the latest version of the app, why did you truncate the name we create for each device? Why do you think 15 characters is sufficient for all names? Most of my original names don't fit now.
2026-04-05	Er*****	We've been having several false alarms each week since our new Kidde alarms were installed, and are working with an electrician to try to figure out the problem if we can. It would be nice if the alarm notifications were more prominent in the phone, rather than having to open the app to find them. I'm mostly impressed otherwise at how the app has been working, and that you can reset the alarm by assuring the app that you have addressed the problem.
We've been having several false alarms each week since our new Kidde alarms were installed, and are working with an electrician to try to figure out the problem if we can. It would be nice if the alarm notifications were more prominent in the phone, rather than having to open the app to find them. I'm mostly impressed otherwise at how the app has been working, and that you can reset the alarm by assuring the app that you have addressed the problem.
2026-04-05	Sh*****	absolutely love my Kidde smoke and CO2 detectors. great piece of mind that home is safe while we're away!!!
absolutely love my Kidde smoke and CO2 detectors. great piece of mind that home is safe while we're away!!!
2026-04-04	Ma*****	App makes it sound like my home is a death trap. 28% humidity is not "bad air" in the southwest, just because Kidde is located where "normal" is over 30%. Also, it claims that my "bad humidity" causes mold - yeah if it were bad because it's over 70% but certainly not because it's under 30. Same with temperature. Get a grip, not everyone is located in temperate North Carolina. Your "maximum good temp" of 77 is just too low for areas where outside temps are 115F.
App makes it sound like my home is a death trap. 28% humidity is not "bad air" in the southwest, just because Kidde is located where "normal" is over 30%. Also, it claims that my "bad humidity" causes mold - yeah if it were bad because it's over 70% but certainly not because it's under 30. Same with temperature. Get a grip, not everyone is located in temperate North Carolina. Your "maximum good temp" of 77 is just too low for areas where outside temps are 115F.
2026-03-31	gr*****	gives me peace of mind 😌 tub
gives me peace of mind 😌 tub
2026-03-31	Ch*****	It's useful but often loses contact with wifi.
It's useful but often loses contact with wifi.
2026-03-25	Zi*****	we had the smoke alarm go off. the notification popped up and I couldn't clear it through the app. i had to get the ladder and press the button. which was the entire point of getting the 20SAR-W to use our smartphone.
we had the smoke alarm go off. the notification popped up and I couldn't clear it through the app. i had to get the ladder and press the button. which was the entire point of getting the 20SAR-W to use our smartphone.
2026-03-17	Al*****	I'm upset as I keep getting false alarms that wake me up at 3am. never buying these again
I'm upset as I keep getting false alarms that wake me up at 3am. never buying these again