Reviews of Access by KAI

By: PT. Kereta Api Indonesia App

List of user reviews and ratings for Access by KAI

Total ratings

4.69 (Rating count: 522,985)

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Review summary

Reviewers praise the app as a generally helpful train-ticketing tool that is improving, but repeatedly report instability, login/verification problems, payment issues, and booking blockers (seat availability and multi-passenger limits). Upgrade prompts add friction. Overall sentiment is mixed: potential with ongoing fixes but significant reliability concerns.

Pros

Great app for train ticketing
Helpful for ticketing and planning trips
Getting better, with integration of multiple train types
Friendly and easy to use

Cons

Frequent bugs and instability causing loading failures and failed bookings
Login/logout problems and verification failures (including NIK mismatch and data loss on errors)
Payment issues and limited options (cannot pay with common methods like QRIS/BCA or Gopay; Kai Pay problems)
Booking flow problems: seat availability and multi-passenger bookings often not working; local schedule data not loading
Repeated upgrade prompts to basic membership and upgrade failures

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User Reviews

Recent rating average: 2.50

All time rating average: 4.69

Upgrade to see all 687 reviews

52% (355)

Date	Author	Comment
2026-06-24	Se*****	sumpah aplikasi buatan pemerintah itu ampas semua,lemotnya naudzubillah pin bener tapi salah terus,udah reset pin masih ga bisa ya allah buang aja ni aplikasi
sumpah aplikasi buatan pemerintah itu ampas semua,lemotnya naudzubillah pin bener tapi salah terus,udah reset pin masih ga bisa ya allah buang aja ni aplikasi
2026-06-24	Za*****	Akhir-akhir ini kalo mau cari tiket KA jarak jauh sering error. Selalu muncul tiket tidak tersedia padahal 1 menit yang lalu ada padahal bukan karena tiketnya habis. Udah refresh atau close masih sama aja.
Akhir-akhir ini kalo mau cari tiket KA jarak jauh sering error. Selalu muncul tiket tidak tersedia padahal 1 menit yang lalu ada padahal bukan karena tiketnya habis. Udah refresh atau close masih sama aja.
2026-06-24	Sa*****	Aneh banget, cuma ngelihat kursi dan cancel dihitung 1x, kalo udah 6x percobaan lihat kursi udah ngga bisa pesan. Maksa banget beli, kalo ga dibeli ngambek, ga boleh lihat2 lagi, aneh, kemunduran besar banget, namanya orang beli pingin dong lihat dulu kursinya di setiap jadwal.
Aneh banget, cuma ngelihat kursi dan cancel dihitung 1x, kalo udah 6x percobaan lihat kursi udah ngga bisa pesan. Maksa banget beli, kalo ga dibeli ngambek, ga boleh lihat2 lagi, aneh, kemunduran besar banget, namanya orang beli pingin dong lihat dulu kursinya di setiap jadwal.
2026-06-23	An*****	Gabisa search kereta disaat2 genting
Gabisa search kereta disaat2 genting
2026-06-23	Ko*****	bagus
bagus
2026-06-23	Hi*****	parah mau beli tiket lewat shopeepay
parah mau beli tiket lewat shopeepay
2026-06-23	mu*****	nyusahin
nyusahin
2026-06-22	M *****	simple fast
simple fast
2026-06-22	Sa*****	tampilan aplikasinya kenapa tiap update malah makin jelek. udah gitu booking perhari di limit jadi 6 kali, biasanya sehari bisa sampe 10 kali, lumayan nyusahin kalo berpergian mw liat² kursi kosongnya dulu. Apalagi kalo berpergian tektok hadeh lumayan waswas, udah gitu sering gangguan juga tiket gapernah muncul padahal sinyal aman. Tolong banget kalo update tuh beneran di upgrade bukan di downgrade ya
tampilan aplikasinya kenapa tiap update malah makin jelek. udah gitu booking perhari di limit jadi 6 kali, biasanya sehari bisa sampe 10 kali, lumayan nyusahin kalo berpergian mw liat² kursi kosongnya dulu. Apalagi kalo berpergian tektok hadeh lumayan waswas, udah gitu sering gangguan juga tiket gapernah muncul padahal sinyal aman. Tolong banget kalo update tuh beneran di upgrade bukan di downgrade ya
2026-06-22	fe*****	good jobs
good jobs