Reviews of JetBlue

By: JetBlue Airways Corporation App

List of user reviews and ratings for JetBlue

Total ratings

4.49 (Rating count: 98,064)

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Review summary

The JetBlue Android app exhibits repeated login/sign-in problems, frequent crashes, and unreliable booking flow, with search/display failures and unclear pricing. Reviewers commonly report being logged out, loops during sign-in, and screens that redirect or stall. Crashes worsen the experience after updates. Booking and payment flows can be buggy or confusing, and pricing/points visibility is poor. While a few reviews praise ease of navigation or on-time travel, the most frequent concerns center on instability, UX friction, and opacity around pricing and points.

Pros

Cons

Frequent sign-in/out issues and lack of persistent authentication (repeated logouts, sign-in loops, missing login button).
Crashes and overall reliability problems, especially after updates; slow performance.
Booking and payment flow bugs and confusing UI, including pay screen misdirection to credit-card prompts and interrupted bookings.
Search results and flight display issues (destinations not shown after updates and flights sometimes marked unavailable).
Pricing transparency issues (pricing per leg, lack of total price, and no indication of points needed).

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User Reviews

Recent rating average: 2.80

All time rating average: 4.49

Upgrade to see all 251 reviews

54% (136)

Date	Author	Comment
2026-07-09	Ma*****	Booking function doesn't work AT ALL
Booking function doesn't work AT ALL
2026-07-09	Co*****	im happy for help my thanks
im happy for help my thanks
2026-07-08	An*****	Excellent app!! Easy to use and it updates you with any changes to your flight.
Excellent app!! Easy to use and it updates you with any changes to your flight.
2026-07-07	El*****	suffers from random problems. especially when I try to use features like travel tools. options wont load. what prompted me to finally complain is , I'm trying to book a flight and they're not loading. had to go into the website directly and log in etc. which defeats the purpose
suffers from random problems. especially when I try to use features like travel tools. options wont load. what prompted me to finally complain is , I'm trying to book a flight and they're not loading. had to go into the website directly and log in etc. which defeats the purpose
2026-07-07	Fl*****	Airline is the worst at service, at empathy, at everything
Airline is the worst at service, at empathy, at everything
2026-07-02	Br*****	Don't rely on for delay updates. Every other app I use shows delay updates significantly sooner than this.
Don't rely on for delay updates. Every other app I use shows delay updates significantly sooner than this.
2026-06-30	Pi*****	Can't get pass new flight change selections. Program stops at seat selection without explanation. Screen configurations too large for phone screen.
Can't get pass new flight change selections. Program stops at seat selection without explanation. Screen configurations too large for phone screen.
2026-06-29	De*****	long wait
long wait
2026-06-29	Ti*****	Pixel 10 pro, android 17, app crashes every time I try to open, multiple other airline apps fine, installs on my other iPhone fine, not a good experience to gain bookings! Hope an update can fix
Pixel 10 pro, android 17, app crashes every time I try to open, multiple other airline apps fine, installs on my other iPhone fine, not a good experience to gain bookings! Hope an update can fix
2026-06-28	Fr*****	very good service
very good service