Reviews of JetBlue

By: JetBlue Airways Corporation

List of user reviews and ratings for JetBlue

Total ratings

4.50 (Rating count: 97,965)

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Review summary

The JetBlue Android app exhibits repeated login/sign-in problems, frequent crashes, and unreliable booking flow, with search/display failures and unclear pricing. Reviewers commonly report being logged out, loops during sign-in, and screens that redirect or stall. Crashes worsen the experience after updates. Booking and payment flows can be buggy or confusing, and pricing/points visibility is poor. While a few reviews praise ease of navigation or on-time travel, the most frequent concerns center on instability, UX friction, and opacity around pricing and points.

Pros

Cons

Frequent sign-in/out issues and lack of persistent authentication (repeated logouts, sign-in loops, missing login button).
Crashes and overall reliability problems, especially after updates; slow performance.
Booking and payment flow bugs and confusing UI, including pay screen misdirection to credit-card prompts and interrupted bookings.
Search results and flight display issues (destinations not shown after updates and flights sometimes marked unavailable).
Pricing transparency issues (pricing per leg, lack of total price, and no indication of points needed).

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User Reviews

Recent rating average: 2.20

All time rating average: 4.50

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1% (129)

Date	Author	Comment
2026-06-11	Ri*****	nothing works in the app. All book a flight does is let you select # of Adults/Children , dep/arr locations and date. Thats it. useless; but at least the chat function asks for login credentials while logged in then emails a code then does not work.
nothing works in the app. All book a flight does is let you select # of Adults/Children , dep/arr locations and date. Thats it. useless; but at least the chat function asks for login credentials while logged in then emails a code then does not work.
2026-06-08	Jo*****	keeps logging out for no reason, multiple times a day
keeps logging out for no reason, multiple times a day
2026-06-06	Ch*****	The best 👌
The best 👌