Reviews of ITarian Mobile

By: ITarian LLC App

List of user reviews and ratings for ITarian Mobile

Total ratings

2.89 (Rating count: 108)

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Review summary

Many users report issues with logging into the ITarian Mobile app due to database or user not found errors. The app crashes when accessing tickets and is limited to ticket management only. Users desire remote control, device management, patch management, and other RMM features similar to the desktop version. Frequent updates and feature additions are requested as the app currently lacks core functionalities. Despite these issues, the app serves as a basic ticket manager and allows account creation and email alerts.

Pros

App allows ticket management
Users can create accounts and receive email alerts

Cons

App frequently crashes when opening tickets
Cannot login due to 'database not found' or 'user not found' errors
Only supports ticket management, lacking remote control, device management, and patch management features
App lacks important RMM and MSP features available in the desktop/web versions
App is not frequently updated, with last update over 8 months ago

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User Reviews

Recent rating average: 1.00

All time rating average: 2.89

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70% (14)

Date	Author	Comment
2024-10-09	We*****	Not winning at all. Once I open my ticket the app bombs out...
Not winning at all. Once I open my ticket the app bombs out...
2023-08-31	Ko*****	App crashes when trying to view a ticket. Reinstal didn't fix it. Trying it on another phone didn't fix it.
App crashes when trying to view a ticket. Reinstal didn't fix it. Trying it on another phone didn't fix it.
2022-12-13	Ge*****	Doesn't work. I can log into the web panel on my phone or PC, but when I come to the App I get a Database Not Found error and can't do anything.
Doesn't work. I can log into the web panel on my phone or PC, but when I come to the App I get a Database Not Found error and can't do anything.
2022-10-26	Ka*****	Unable to login due to no database found error
Unable to login due to no database found error
2022-07-22	Jo*****	Definitely. It is not working. I hope that the developers have it in their projects.
Definitely. It is not working. I hope that the developers have it in their projects.
2022-01-30	Am*****	After creating a login account, it still didn't allow login, after downloading the app!!!
After creating a login account, it still didn't allow login, after downloading the app!!!
2021-09-07	Jo*****	Only for tickets, useless. Needs remote control features to be useful. Itarian needs to up their game.
Only for tickets, useless. Needs remote control features to be useful. Itarian needs to up their game.
2021-05-10	Sa*****	Can't configure 2FA when enabled and now I can not login.
Can't configure 2FA when enabled and now I can not login.
2021-05-06	Le*****	Just created account than downloaded the app as directed. HOWEVER I TOO AM UNABLE TO LOG/SIGN IN on app to continue any further. (USA) I will change my review after developer addresses the issue and I have been able to actually use the service and experience whether it actually provides security patches that are DESPERATELY NEEDED. (SEPT 7th 2017 - regarding Blueborne - on Samsung Galaxy J7 Crown.
Just created account than downloaded the app as directed. HOWEVER I TOO AM UNABLE TO LOG/SIGN IN on app to continue any further. (USA) I will change my review after developer addresses the issue and I have been able to actually use the service and experience whether it actually provides security patches that are DESPERATELY NEEDED. (SEPT 7th 2017 - regarding Blueborne - on Samsung Galaxy J7 Crown.
2021-04-21	Sy*****	Cannot log in, keep getting 'DB not found' on European server and 'user not found' on the US one.
Cannot log in, keep getting 'DB not found' on European server and 'user not found' on the US one.