Итилиум+

Itilium+ is a mobile application for Service Desk engineers, created to work faster, easier and more efficiently. It's a reliable tool for managing requests and work orders wherever you are. The app is designed keeping in mind the real-life problems and challenges that engineers face every day.
Main functionality of the application

Manage work orders - view, change, complete tasks.
Creating new outfits - record tasks in place.
Working with files - attach photos, videos and other media files to outfits.
Selecting a task from unallocated requests - you independently take work from the pool of your group.
Communication regarding requests - clarify details with colleagues or the initiator through the built-in chat.
Data synchronization - when connected to the Internet, all changes are automatically transferred to the main database of the 1C:ITILIUM system.

Additional features for users

• Instant access to the 1C:ITILIUM ecosystem solution support service.
• Convenient transition to documentation on the Itilium system and YouTube channel with training videos.

Main advantages of Itilium+

— Mobility. Work with requests and tasks without being tied to the office. All tools are always at hand, regardless of your location.

— Optimization of working time. The functionality of the application allows you to quickly process tasks and effectively interact with colleagues, which significantly increases the speed and quality of work.

— Integration with the 1C:ITILIUM ecosystem. The application works in conjunction with the Itilium system 4.6.1.3 and higher, as well as with 1C:ITILIUM starting from 1.0.1.1.

— Intuitive interface. Ease of use and sleek design ensure convenient work, eliminating unnecessary distracting elements.

— Availability. The application can be downloaded for free on Android, which makes it accessible to a wide range of professionals.

Why is it important to join the development of Itilium+

We released Itilium+ in beta format to take your feedback and ideas into account for a tool that will become an integral part of the work of Service Desk engineers. Therefore, to create a better solution, feedback is important to us as we continue to improve. Join us and help us make the application more comfortable and convenient together.

Feedback and suggestions can be left through the application menu or by email info@itilium.ru.

Thank you for your help! It is your ideas that can become a strong foundation on which the future of Itilium+ is built.