Reviews of Lebara Australia

By: Vodafone Hutchison Australia Pty Ltd

List of user reviews and ratings for Lebara Australia

Total ratings

3.00 (Rating count: 565)

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Review summary

Users appreciate the Lebara Australia app's easy-to-use layout and clear usage/billing info, plus helpful customer service in some cases. However, recurring problems include frequent forced logouts, missing bonus data, difficult activation with bugs, unresponsive or poor customer service, and unreliable network coverage with call dropouts. These issues cause many users to consider switching providers, despite some liking the app interface and value plans.

Pros

App has a great layout and is easier to use than the web portal for basic usage and billing info.
Customer service agents were described as wonderful and efficient by some users.
The app shows usage stats and billing information clearly.
Better experience when calling the 1300 number, immediate person answered in at least one case.
Support for two SIM cards (data and calling) is appreciated.

Cons

Frequent forced logouts requiring manual re-login every 1-2 days, causing user frustration.
Bonus data and bonus allowances often not displayed or lost, causing confusion and dissatisfaction.
Activation and signup processes are buggy, error-prone, and complicated, leading to failed activations and multiple accounts.
Customer service is mostly unresponsive or ineffective; calls and live chat often ignored or disconnected.
Network and service issues such as frequent call dropouts, no coverage at workplaces, and data connection problems leading to poor user experience.

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User Reviews

Recent rating average: 1.10

All time rating average: 3.00

Upgrade to see all 22 reviews

68% (15)

Date	Author	Comment
2024-11-21	Ju*****	Update: Data service is down every time I get near and enter my work office. I've tried reporting it by calling Lebara (no one answers), emailing them (two days since and not even a word from them), I even tried over the Online chat (it's been 1 1/2 hours and yet they haven't answered not even once). I got a 360 prepaid plan and not even half-way through it and now I'm stuck with a service I barely use, since it doesn't work at my workplace and at home I use Wi-Fi.
Update: Data service is down every time I get near and enter my work office. I've tried reporting it by calling Lebara (no one answers), emailing them (two days since and not even a word from them), I even tried over the Online chat (it's been 1 1/2 hours and yet they haven't answered not even once). I got a 360 prepaid plan and not even half-way through it and now I'm stuck with a service I barely use, since it doesn't work at my workplace and at home I use Wi-Fi.
2024-08-06	Vi*****	Had to login again after 1 day of use. Doesn't show any bonus data. Pointless app. At least lebara doesn't round data usage up to the next whole megabyte every other minute anymore. Only good for international allowances.
Had to login again after 1 day of use. Doesn't show any bonus data. Pointless app. At least lebara doesn't round data usage up to the next whole megabyte every other minute anymore. Only good for international allowances.
2024-07-08	Da*****	A week of messaging, calling, emailing and no effort by lebara to get my phone to make and receive calls. Totally rubbish support that goes to Indian call centre, when you mention you have a problem they terminate the call rather than put you through to tech support.
A week of messaging, calling, emailing and no effort by lebara to get my phone to make and receive calls. Totally rubbish support that goes to Indian call centre, when you mention you have a problem they terminate the call rather than put you through to tech support.
2024-07-08	Al*****	Activating not straight forward. Multiple errors and bugs. Like dob roller keep spinning itself. App crashed. Tried webaite, identify "submit button greyed out, need redo. Gave me a new account number when i used the same email. So now i have multiple account numbera instead of one account with new phone number.
Activating not straight forward. Multiple errors and bugs. Like dob roller keep spinning itself. App crashed. Tried webaite, identify "submit button greyed out, need redo. Gave me a new account number when i used the same email. So now i have multiple account numbera instead of one account with new phone number.
2024-05-20	St*****	I've been with Lebara for a few years because they were cheap and you could bank data if you didn't use it. Lebara have recently decided (without warning) to get rid of the extra Small plan at $14.95 per month, leaving the next cheapest option being their Small plan at $24.95. There are cheaper options out there, so I'll be porting my number to a new service provider at the end of the month.
I've been with Lebara for a few years because they were cheap and you could bank data if you didn't use it. Lebara have recently decided (without warning) to get rid of the extra Small plan at $14.95 per month, leaving the next cheapest option being their Small plan at $24.95. There are cheaper options out there, so I'll be porting my number to a new service provider at the end of the month.
2024-02-23	Be*****	So frustrating. Every 2 days I'm logged out of the app and need to sign in again. Anytime I try and access settings it says I need to verify my account, which I've done several times. And customer service is a complete joke, I'm unable to make phone calls and have been ignored for several days.
So frustrating. Every 2 days I'm logged out of the app and need to sign in again. Anytime I try and access settings it says I need to verify my account, which I've done several times. And customer service is a complete joke, I'm unable to make phone calls and have been ignored for several days.
2024-01-20	Mi*****	Had issues porting in to start, Also the live chat in the app has a glitch, the chat is hidden underneath the keyboard whenever you try and type. had had to set the keyboard to floating just to talk with live chat, which had a huge wait time. Porting back out after this month, horrible experience.
Had issues porting in to start, Also the live chat in the app has a glitch, the chat is hidden underneath the keyboard whenever you try and type. had had to set the keyboard to floating just to talk with live chat, which had a huge wait time. Porting back out after this month, horrible experience.
2023-12-02	Ia*****	Had difficulties with the Optus tower here and Lebara didn't recognise this was causing my downloads to keep crashing as the strength fluctuated cost me $$. I love the new app with the arrows to change page prior to this it was difficult. And I have the two Sims one for data only both prepaid. Connecting Sim, app trouble,so use 1300 number got a person straight away used Medicare. Wouldn't mind a refund for all the data lost during last 6wks tower issues but that's why I gave 2 star's
Had difficulties with the Optus tower here and Lebara didn't recognise this was causing my downloads to keep crashing as the strength fluctuated cost me $$. I love the new app with the arrows to change page prior to this it was difficult. And I have the two Sims one for data only both prepaid. Connecting Sim, app trouble,so use 1300 number got a person straight away used Medicare. Wouldn't mind a refund for all the data lost during last 6wks tower issues but that's why I gave 2 star's
2023-11-04	Le*****	Deleted this app. After update the account login screen shows a number that is NOT mine (and with the password field completed!) instead of an empty field. Clearing cache and storage does not remove this. No thanks.
Deleted this app. After update the account login screen shows a number that is NOT mine (and with the password field completed!) instead of an empty field. Clearing cache and storage does not remove this. No thanks.
2023-09-17	Mi*****	No service at all. Spent 3 hours for activation. Talked to them, used live chat. From live chat told me to call them, from the call asked to use live chat. Finally sent me an sms with confirmation of verification, however, asked to recharge the card. Sent them a message again, saying the sim is new and I spent 15 aud... no reply. After that bought Vodafone and had the activated sim with Internet within 5 min
No service at all. Spent 3 hours for activation. Talked to them, used live chat. From live chat told me to call them, from the call asked to use live chat. Finally sent me an sms with confirmation of verification, however, asked to recharge the card. Sent them a message again, saying the sim is new and I spent 15 aud... no reply. After that bought Vodafone and had the activated sim with Internet within 5 min