Reviews of GreenPal Lawn Care

By: GreenPal Co App

List of user reviews and ratings for GreenPal Lawn Care

Total ratings

4.67 (Rating count: 1,602)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

GreenPal Lawn Care app offers an easy way to schedule services and get quotes. However, many users report service providers frequently not showing up and buggy app performance, including login issues after updates. Customer support is minimal and often automated, leaving users frustrated. Managing accounts and cancellations is difficult, and the app restricts the number of quotes available. Despite these issues, some users appreciate the initial ease of scheduling and payment features.

Pros

Easy to schedule lawn care services.
Allows users to get quotes from multiple providers.
Useful for reviewing completed work and paying vendors.
Good pricing available in some cases.
App interface is well-designed and user-friendly initially.

Cons

Frequent no-shows by service providers causing frustration.
App functionality is buggy and crashes often, especially after updates.
Poor customer support limited to automated responses and a Facebook group.
Difficulty managing account info like payment methods and scheduling.
Limited number of quotes accessible and inability to cancel services easily.

Upgrade to see all 23 reviews

User Reviews

Recent rating average: 2.30

All time rating average: 4.67

Upgrade to see all 23 reviews

74% (17)

Date	Author	Comment
2024-10-30	Ja*****	Very easy to schedule, Jesse and his team showed up on time and did a great job
Very easy to schedule, Jesse and his team showed up on time and did a great job
2024-10-16	Ma*****	It needs push notifications to remind user when the service is coming up, and also to stop changing the frequency of the service every time the schedule is changed.
It needs push notifications to remind user when the service is coming up, and also to stop changing the frequency of the service every time the schedule is changed.
2024-09-21	Ri*****	I'm going to give it a one. Most of the people in here expect w cheap cut. Some clients can be good. But most have been cheap. And biweekly. How you gone cut a half acre for 40 biweekly. Come on. The price they have set for some of them are stupid. Good place to try and optimize your route. Bad place because the suggested price points are not realistic.
I'm going to give it a one. Most of the people in here expect w cheap cut. Some clients can be good. But most have been cheap. And biweekly. How you gone cut a half acre for 40 biweekly. Come on. The price they have set for some of them are stupid. Good place to try and optimize your route. Bad place because the suggested price points are not realistic.
2024-09-05	El*****	App functionality is buggy at its best. Notifications can't be opened to read the entire message, adding on services only sometimes works. It's decent for reviewing work that's been done and paying vendors but that's about it.
App functionality is buggy at its best. Notifications can't be opened to read the entire message, adding on services only sometimes works. It's decent for reviewing work that's been done and paying vendors but that's about it.
2024-08-27	Sa*****	Seems easy to get quotes to choose from, and select a company. The problem is the companies don't show up. I booked one service, 3 days go by no show. Hire another and 3 more days go by no show. This app wasted my time. They should get rid of companies that don't reply or show up
Seems easy to get quotes to choose from, and select a company. The problem is the companies don't show up. I booked one service, 3 days go by no show. Hire another and 3 more days go by no show. This app wasted my time. They should get rid of companies that don't reply or show up
2024-08-18	Da*****	DO NOT USE! They treat the vendors like garbage and if there is an issue they send them to a Facebook group for support..... Really what company uses Facbook group as support! Even my small landscaping business I have a support email and phone number..... Update: you told me to contact you through email, you send me automated message to join the Facebook page WHICH I CANT DO BECAUSE YOUR POWER HUNGRY ADMINS DECIDED TO BAN ME FOR THE GROUP AS WELL!
DO NOT USE! They treat the vendors like garbage and if there is an issue they send them to a Facebook group for support..... Really what company uses Facbook group as support! Even my small landscaping business I have a support email and phone number..... Update: you told me to contact you through email, you send me automated message to join the Facebook page WHICH I CANT DO BECAUSE YOUR POWER HUNGRY ADMINS DECIDED TO BAN ME FOR THE GROUP AS WELL!
2024-07-15	Pa*****	I would not recommend putting in your credit card. I had used them but had canceled all future cuts. Without prior notice they cut our yard and charged us.
I would not recommend putting in your credit card. I had used them but had canceled all future cuts. Without prior notice they cut our yard and charged us.
2024-04-28	Pa*****	Found a lawn care service at a good rate almost immediately, and my grass was cut when I wanted it. Dude did a good job, but didn't report he was done, and until he uploaded a picture of my finished lawn, we couldn't get to the next stage in the process. Kind of frustrating since it was the first time I'd used the app. I had his number, though, so we were in contact and could work it out.
Found a lawn care service at a good rate almost immediately, and my grass was cut when I wanted it. Dude did a good job, but didn't report he was done, and until he uploaded a picture of my finished lawn, we couldn't get to the next stage in the process. Kind of frustrating since it was the first time I'd used the app. I had his number, though, so we were in contact and could work it out.
2023-09-01	Ke*****	The app is totally broken after the update. It'll always bring me to the Play Store. Within tell me I need to sign in. But not allow me to sign in. Then. When it tells me it has installed it on every device. It won't let me log in on this device. I needed to dispute a charge in the app. On my other devices will not allow me to do.
The app is totally broken after the update. It'll always bring me to the Play Store. Within tell me I need to sign in. But not allow me to sign in. Then. When it tells me it has installed it on every device. It won't let me log in on this device. I needed to dispute a charge in the app. On my other devices will not allow me to do.
2023-08-22	De*****	This app worked well last year. This year, there was an "update." Now I can't actually access my account to change payment info. It assumes business relationships are established that are not. It has told me 10 times that they texted a confirmation code - I received none. Feels like a sham/scam app!!
This app worked well last year. This year, there was an "update." Now I can't actually access my account to change payment info. It assumes business relationships are established that are not. It has told me 10 times that they texted a confirmation code - I received none. Feels like a sham/scam app!!