SMS: Service Management System

SMS: Service Management is an operational application that helps engineers carry out service activities and handle tickets in a structured manner.

Through SMS, engineers can access assigned tickets, update job statuses, record on-site activities, upload evidence, and follow the service process according to the applicable workflow.

Key features include:

• View and manage assigned tickets
• Update job statuses such as Accepted, En Route, Arrived, and work in progress
• Activate Operational Status to support engineer activity monitoring
• Use location information during operational activities
• Update unit/customer inventory locations through the Update Unit Location feature
• Upload photos, documents, and work evidence
• Receive notifications regarding tickets and service activities
• Support spare part request and usage processes according to the workflow
• Document job completion and service activities

SMS is designed to support a more integrated, documented, and easily monitored service management process.

Access to the application is granted to registered users who have authorization according to their respective roles.

SMS: Service Management