Reviews of ING Luxembourg

By: ING Luxembourg

List of user reviews and ratings for ING Luxembourg

Total ratings

1.88 (Rating count: 623)

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Review summary

Users commonly experience login issues with freezing and unresponsiveness, causing frequent access problems. Biometric login options like fingerprint scanning have been removed or are non-functional, and push notifications often fail. The app consistently resets language preferences to French, frustrating users preferring other languages. Many users note the app lacks modern features such as mobile payment support and analytics, resulting in an outdated and basic user experience. While the app covers essential banking functions, performance issues and poor usability significantly detract from overall satisfaction.

Pros

Includes all necessary basic banking functionalities such as transfers and account management.
App interface is relatively intuitive and easy to use when functional.
Works well on latest Android versions for some users without lag or login issues.

Cons

Frequent login issues including freezing or unresponsive login screen leading to inability to access the app.
Biometric authentication features like fingerprint and face unlock have been removed or do not work properly.
Push notifications are unreliable or do not work despite correct permissions.
App defaults to French language after logout and does not save language preference.
Lack of modern features such as mobile payment integration (Google Pay, Apple Pay) and banking analytics; the app feels outdated.
Poor user experience with slow and buggy performance, unresponsive support, and annoying security procedures for messaging the bank.

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User Reviews

Recent rating average: 1.60

All time rating average: 1.88

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167% (10)

Date	Author	Comment
2024-09-03	Al*****	New update doesn't show fingerprint unlock option anymore (this is now fixed). Also, where is the dark mode? Please, fix.
New update doesn't show fingerprint unlock option anymore (this is now fixed). Also, where is the dark mode? Please, fix.
2024-08-31	Pa*****	Biometric login removed in the latest update. This app and services provided have been bottom of the pack since a while. IBAN scanner in the app would be useful. Not possible to use the cards for Google or Samsung Pay.
Biometric login removed in the latest update. This app and services provided have been bottom of the pack since a while. IBAN scanner in the app would be useful. Not possible to use the cards for Google or Samsung Pay.