Reviews of International SOS Assistance

By: Intl.SOS App

List of user reviews and ratings for International SOS Assistance

Total ratings

3.94 (Rating count: 8,137)

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Review summary

User reviews repeatedly report startup/login problems, stability and UI issues, and inaccurate or incomplete healthcare coverage details. The revamped version is praised for improved usability by some, but core flows like registration, getting started, and chat support are frequently broken. Some users note fixable positives (customer service, better usability) but the predominant experience is unstable and unreliable across devices and regions, with coverage data and contact options often insufficient.

Pros

Revamped app is far more user-friendly and easier to navigate.
Great customer service.

Cons

Registration and onboarding are overly complex and often get stuck (get started button/tour blocks progress).
Login issues and account retrieval failures (profile cannot be retrieved, 504 errors, region launch failures).
App stability problems including crashes, freezing, unresponsiveness, and battery drain.
Emergency/assistance features are unreliable or unavailable (chat is inoperable, no universal contact number or WhatsApp, SMS verification fails abroad).
Coverage information is inaccurate or limited (hospital locations and what is covered can be incorrect, especially abroad).

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User Reviews

Recent rating average: 2.40

All time rating average: 3.94

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66% (66)

Date	Author	Comment
2026-07-19	Da*****	it has logged me out and when I try to log back in it won't let me as it doesn't give me an option to log in with my existing credentials. Basic log in options seem to hard with this app, makes me wonder how poorly it would work in an emergency
it has logged me out and when I try to log back in it won't let me as it doesn't give me an option to log in with my existing credentials. Basic log in options seem to hard with this app, makes me wonder how poorly it would work in an emergency
2026-06-26	De*****	worst password reset experience ever. grow up, people !
worst password reset experience ever. grow up, people !
2026-06-19	De*****	Not responsive despite several attempts installing, uninstalling, and reinstalling; and turning my mobile off and on.
Not responsive despite several attempts installing, uninstalling, and reinstalling; and turning my mobile off and on.
2026-05-27	Mr*****	Annoying at best. Constantly alerts me that it's running in the background.....which these pointless notifications kinda defeats the point of running in the background.
Annoying at best. Constantly alerts me that it's running in the background.....which these pointless notifications kinda defeats the point of running in the background.
2026-05-06	Er*****	The app will not open, it freezes on the logo screen.
The app will not open, it freezes on the logo screen.
2026-04-24	Al*****	Sadly flawed - as it doesn't store any information offline, it becomes next to useless when travelling unless you have roaming and a data signal. Two things that are much less likely when travelling and in trouble. At a minimum it should have itineraries and local data cached!
Sadly flawed - as it doesn't store any information offline, it becomes next to useless when travelling unless you have roaming and a data signal. Two things that are much less likely when travelling and in trouble. At a minimum it should have itineraries and local data cached!
2026-04-11	pr*****	Good 👋
Good 👋
2026-03-30	Kr*****	Keep telling with broken 2FA, requiring Intune.
Keep telling with broken 2FA, requiring Intune.
2026-03-27	Md*****	why not work android 9
why not work android 9
2026-03-15	ch*****	good
good