Reviews of Iberia

By: IBERIA LAE App

List of user reviews and ratings for Iberia

Total ratings

4.38 (Rating count: 70,711)

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Review summary

Reviewers praise Iberia's Android app for its ease of use and intuitive navigation, with some noting fast performance when functioning. However, the majority report reliability problems: the app is slow or crashes, critical tasks like login and booking are often blocked, and in-app features such as boarding passes and trip updates fail. Customer support is frequently seen as unhelpful. Overall, usability is good but reliability and feature completeness are lacking.

Pros

Easy to use / intuitive UI
Clear navigation and straightforward flows
When it works, fast loading / quick performance
Overall positive sentiment when the app functions

Cons

Unreliable performance: slow, frequent crashes and error messages
Core tasks often fail: difficulty logging in or making bookings
In-app features frequently broken (boarding passes, trip updates, check-in)
Support responsiveness is poor or unhelpful

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User Reviews

Recent rating average: 2.90

All time rating average: 4.38

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47% (99)

Date	Author	Comment
2026-08-13	Fe*****	impossible to do the check-in, constantly getting errors that make no sense.
impossible to do the check-in, constantly getting errors that make no sense.
2026-08-12	Ma*****	I can't do anything in the app cause is closing all the time. I can not even look at my flights on the website. Awful service!
I can't do anything in the app cause is closing all the time. I can not even look at my flights on the website. Awful service!
2026-08-10	Pe*****	I was unable to book tickets. Only at the very last step of booking the system gavegivesage: An error has occurred. There are no seats left on this flight. I had to call the customer service, spend more then hour on the phone, the first person didn't know English well enough to make a reservation. After about hour hour of waiting in line and finally get connected, that person told me that he cannot finish booking and need to redirect my call. Another person couldn't finish the booking either
I was unable to book tickets. Only at the very last step of booking the system gavegivesage: An error has occurred. There are no seats left on this flight. I had to call the customer service, spend more then hour on the phone, the first person didn't know English well enough to make a reservation. After about hour hour of waiting in line and finally get connected, that person told me that he cannot finish booking and need to redirect my call. Another person couldn't finish the booking either
2026-08-09	Yu*****	Tremendously enshittified in the last couple of months. Immediately useful information now buried deeper under extra clicks. Pressing the "boarding pass" link always pops up the "it's not possible" notification. No option to go back to a working version - forces to upgrade.
Tremendously enshittified in the last couple of months. Immediately useful information now buried deeper under extra clicks. Pressing the "boarding pass" link always pops up the "it's not possible" notification. No option to go back to a working version - forces to upgrade.
2026-08-09	Mi*****	easy to navigate the app and find everything needed.
easy to navigate the app and find everything needed.
2026-08-08	Th*****	all good
all good
2026-08-02	Em*****	faster and easy
faster and easy
2026-07-30	Di*****	App inservible , me vi obligado a desinstalar para gestionar mi vuelo ya que desde la app da fallo y el navegador te redirige a la app
App inservible , me vi obligado a desinstalar para gestionar mi vuelo ya que desde la app da fallo y el navegador te redirige a la app
2026-07-26	Ma*****	had to enter information multiple times to match spouse's account.
had to enter information multiple times to match spouse's account.
2026-07-26	Vi*****	quick
quick