AI Chatbot and Shared Inbox Android

AI Chatbot and Shared Inbox

Contact Center, Chatbot and Shared Inbox All in one place.

Features & Capabilities

Hello by MSG91 is an integrated digital communication platform that elegantly fuses the power of a contact center, AI-driven chatbot, and a shared inbox. With its comprehensive suite of features, businesses can offer a seamless, consistent, and efficient customer support experience across various channels.

Key Features:

Unified Dashboard:

All-in-one Interface: Aggregate phone, chat, email, and social media interactions into one intuitive dashboard.
Interaction History: Access prior customer interactions, ensuring agents have context for every conversation.
Real-time Monitoring: Track and manage active interactions, queues, and agent statuses in real-time.
Contact Center Module:

Omni-channel Support: Centralized handling of voice calls, emails, chats, SMS, and social media messages.
Smart IVR: A robust Interactive Voice Response system to direct customers efficiently.
Agent Management: Easily assign, monitor, and manage agents based on workload and specialization.

AI-powered Chatbot:

Instant Response: Provide real-time responses to common customer queries, even outside business hours.
Learning Algorithms: The chatbot improves over time, understanding and predicting customer needs better with every interaction.
Smooth Transitions: Seamless handover from chatbot to live agents when complex assistance is required.
Shared Inbox System:

Collaborative Emailing: Team members can work on customer emails collaboratively, ensuring faster and more accurate responses.
Categorization & Tagging: Sort and prioritize emails based on custom categories and tags.
Pre-defined Templates: Use templates for frequently sent responses to save time and ensure consistency.
Integration and Extensibility:

CRM & ERP Integrations: Connect seamlessly with popular CRM and ERP solutions to synchronize customer data.
API Access: Extend the platform's capabilities by integrating with third-party tools and services.
Data Analytics & Reporting:

Performance Metrics: Gain insights into agent performance, customer satisfaction scores, and more.
Custom Reporting: Build tailored reports to understand specific trends and insights crucial for your business.
Security Features:

Data Protection: All customer interactions are encrypted to ensure data privacy.
Compliance Standards: Adheres to leading compliance norms like GDPR, HIPAA, etc.
Access Control: Define role-based access to ensure data integrity and limit exposure.

Benefits of Hello by MSG91:

Streamlined Operations: Multiple tools combined into one ensures reduced operational friction.
Enhanced Customer Experience: Instant support, whether through a bot or a human, ensures customers are always assisted.
Cost Efficiency: Consolidating multiple tools into one can significantly reduce overhead costs.
Flexibility & Scalability: The platform grows with your needs, accommodating increased interaction volume effortlessly.

User Growth & Download Statistics

App
By:
Walkover Web Solutions Pvt Ltd
Downloads:
3,828 42
Version:
11.6 Last updated: 2026-06-03
Version code:
9026
Creation date:
2022-03-27
Publisher country:
IN IN
Permissions:
  • android.permission.CALL_PHONE Very high risk
  • android.permission.FOREGROUND_SERVICE_MICROPHONE Very high risk
  • android.permission.READ_CONTACTS Very high risk
  • android.permission.READ_PHONE_NUMBERS Very high risk
  • android.permission.RECORD_AUDIO Very high risk
  • android.permission.MANAGE_OWN_CALLS High risk
  • android.permission.READ_EXTERNAL_STORAGE High risk
  • android.permission.WRITE_EXTERNAL_STORAGE High risk
  • android.permission.ACCESS_NOTIFICATION_POLICY Moderate risk
  • android.permission.BIND_TELECOM_CONNECTION_SERVICE Moderate risk
  • See more
Size:
78.57MB
Email:
su*****@msg91.com
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Google Play Store
Data ingested on:
2026-07-04
Compare stats and ranking:

Ranking

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.
Developed by:
Walkover Web Solutions Pvt Ltd
Google Play Store
https://play.google.com/store/apps/details?id=com.hellornapp
Email:
su*****@msg91.com
Website:
https://msg91.com

User Reviews

Can't even start the app. No OTP delivered.
by Me*****, 2024-12-31

Dummy Appp. It's non functional app.does not work. No notification of messages, messages gets next day received .
by Go*****, 2024-10-14
View all user reviews ›

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