Reviews of Tefal Robots

By: SEB App

List of user reviews and ratings for Tefal Robots

Total ratings

4.00 (Rating count: 19,233)

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Review summary

User reviews overwhelmingly report instability and poor reliability: difficulty pairing the robot with the app, laggy performance, and maps that don't update or reflect the real layout. Many incidents cite failed updates, forced blocks, and unresponsive support. Additional issues include model mismatches, slow status updates, and language/branding confusion. Overall, the app is seen as unreliable for controlling and mapping the robot.

Pros

Cons

Frequent connection and pairing problems between the app and the robot (Bluetooth/Wi-Fi, SEB_ACCESS_POINT prompts, and model mismatches).
Poor mapping and navigation: maps are not updated in real time, not accurate, rooms/zones not respected, and inability to reset or relocate the charging station.
App performance is slow and unreliable: long connection times, loading screens, and delayed status updates.
Update and software reliability issues: forced/failed updates that break the app or block usage with no easy workaround.
Localization and branding problems: language switching failures and confusion with different brands/models.

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User Reviews

Recent rating average: 1.70

All time rating average: 4.00

Upgrade to see all 24 reviews

67% (16)

Date	Author	Comment
2024-12-06	Su*****	longtime to connect with robot
longtime to connect with robot
2024-11-28	tu*****	What did you with the application? I can not Control from my phone. All my Maps are gone. I can't even select rooms for cleaning.
What did you with the application? I can not Control from my phone. All my Maps are gone. I can't even select rooms for cleaning.
2024-11-23	Ka*****	The last update is horrible!!! Bring back the old one. This one is limited. Impossible to use. The last version of the App is trash
The last update is horrible!!! Bring back the old one. This one is limited. Impossible to use. The last version of the App is trash
2024-11-23	Pa*****	Absolute and undeniable garbage. Imagine some kind of required update that blocks the app completely from using it. Then, it fails to update and leave no way to skip it nor to report a problem other than a comment at Play Store. Thus, you are stuck in an endless cicle of update fail try again. Great work!
Absolute and undeniable garbage. Imagine some kind of required update that blocks the app completely from using it. Then, it fails to update and leave no way to skip it nor to report a problem other than a comment at Play Store. Thus, you are stuck in an endless cicle of update fail try again. Great work!
2024-11-05	Mi*****	I give one because i can't give less. The app doesn't load. The robot overnight stopped recognising my wifi and i can't use it now. Waste of money.
I give one because i can't give less. The app doesn't load. The robot overnight stopped recognising my wifi and i can't use it now. Waste of money.
2024-08-10	Ma*****	very long delay . frequent no reaction from app
very long delay . frequent no reaction from app
2024-08-10	Me*****	Something features are good but the main problem is that they robot alway gets stuck and once it does it loses the connection and forgets it's schedule. Establishing a connection again is so difficult ant takes a lot of effort
Something features are good but the main problem is that they robot alway gets stuck and once it does it loses the connection and forgets it's schedule. Establishing a connection again is so difficult ant takes a lot of effort
2024-06-03	Go*****	Horrible app. Very slow, limited menus (can't even change the language to English - at some point the app turned itself to some foreign language without my consent). The robot rarely connects to the app ... so most of the times Im forced to utilize it from its interface instead of the app.
Horrible app. Very slow, limited menus (can't even change the language to English - at some point the app turned itself to some foreign language without my consent). The robot rarely connects to the app ... so most of the times Im forced to utilize it from its interface instead of the app.
2024-05-22	Su*****	This app is slow. It takes too long just to connect to the robot. The map it draws is not in real time. The robot's status does not update in real time. Everything is slow.
This app is slow. It takes too long just to connect to the robot. The map it draws is not in real time. The robot's status does not update in real time. Everything is slow.
2024-05-18	Ze*****	it is good, but I need more service after buying to learn more about how to make it mapping and other issues
it is good, but I need more service after buying to learn more about how to make it mapping and other issues