GrabMerchant

Name: GrabMerchant
Rating: 4.133333 (227944 reviews)
Author: Grab Holdings

By: Grab Holdings

The one-stop app for a Grab merchant to manage their business with ease.

Features & Capabilities

GrabMerchant is the all-in-one app designed for Grab merchant-partners to streamline their business operations. Whether you run a restaurant, grocery store, or any retail business using GrabFood, GrabMart, or GrabPay, this app enables you to manage orders seamlessly, track sales, and engage customers with discounts and advertising.

Expand your reach beyond physical stores by offering delivery and cashless payment options to millions. The app provides valuable insights to make informed decisions and includes educational resources through GrabAcademy to help improve your business performance. Additional features include menu/catalogue management, secure payment processing, and employee access control, making it an essential tool to enhance efficiency and growth for Grab merchants.

User Growth & Download Statistics

App E-Commerce

By:

Grab Holdings

Downloads:

18,865,883 61.56K

Rating:

4.13

(227,944) 118 new ratings

Version:

4.181.0 Last updated: 2026-07-07

Version code:

290

Creation date:

2023-12-07

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.FOREGROUND_SERVICE_MICROPHONE Very high risk
android.permission.READ_CONTACTS Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.WRITE_CONTACTS Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.SYSTEM_ALERT_WINDOW High risk

Size:

94.55MB

Email:

su*****@grab.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-07-11

Compare stats and ranking:

Ranking

# 7,846 ▲ 3

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Grab Holdings

Google Play Store

https://play.google.com/store/apps/details?id=com.grab.merchant

Email:

su*****@grab.com

Website:

https://www.grab.com/food/

User Reviews

Users report reliability problems with GrabMerchant on Android, including messaging issues, OTP sign-up failures, and forced updates. Driver availability and contact options are poor, with delays impacting restaurant ratings. Merchants also cite negative policy impacts (promo/fees) and UI changes harming sales, plus support gaps for onboarding and reimbursements. Some users still note good performance when the app works and mention fast delivery and orders being prepared correctly.

Pros

General positive sentiment: multiple reviews describe the app as good or very good.
Some users report fast delivery.
Some orders are prepared correctly and delivered with care.

Cons

App instability and misbehavior: persistent 'Sending' state, messages not delivering, OTP signup failures, and forced updates disrupting use.
Driver-related problems: difficulty getting drivers, lack of option to call or chat with drivers, late pickups, and driver-related rating issues.
Merchant policy and pricing impact: promo/ads fees burden merchants, plus catalog/menu interface changes that hurt sales.
Onboarding and support gaps: trouble signing up (OTP issues) and help center lacking options.
Order cancellations and reimbursements: canceled orders, poor reimbursements, and weak customer support.

Recent reviews

Too often having problems with commission fees and marketing fees, and the system is erroneous. I'm on a booster promo package (big discount) and also on a special large order promo. If a customer uses the special large order promo, the discount amount is deducted from the sales, followed by a 20% Grab commission cut. Suddenly, it's now 38%, which should only apply if the customer uses a big discount/booster promo voucher. So, I've been deducted twice. In February, I encountered a marketing fees

Ko*****, 2026-07-10

Today, I got onboarded for their payment solutions tap to phone and qrph. Quick onboarding but confusing mobile app! The cashier > payment is empty. No tap payment and scan payment. Maybe not yet activated? I wish they just list them and add "for activation" than empty! The PH mdr for card tap is 2.5% and for qr scan is 1.5%, while outside PH the mdr are 1.88% and 0.8% respectively! Why cheaper mdr outside PH? I wish mdr of qr scan can be fixed fee like P5 or P10 per scan!