Reviews of Google One

By: Google LLC App

List of user reviews and ratings for Google One

Total ratings

4.14 (Rating count: 899,384)

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Review summary

Overall, Google One garners mixed reviews. Pros include ease of use, centralized storage within Google's ecosystem, and some users’ satisfaction. However, recurring complaints focus on billing and auto-renewal problems, unclear storage tiers and pricing, weak customer support, UI/UX frustrations, and occasional performance issues. These cons often outweigh positives for many users.

Pros

Easy to use / user-friendly interface
All-in-one storage solution with integration across Google services
Generally positive experiences and satisfaction from some users

Cons

Billing and auto-renewal issues (charges without consent, double deductions, frequent monthly withdrawals, non-refundable refunds)
Value and storage tier confusion (mid-tier gaps, bait-and-switch to certain plans, unclear pricing vs. actual storage)
Poor customer support / slow or unhelpful responses
Frustrating UI/UX criticisms (not intuitive, criticized UI compared to alternatives)
Performance issues (slow downloads or app responsiveness)

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User Reviews

Recent rating average: 2.90

All time rating average: 4.14

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Date	Author	Comment
2026-08-04	Da*****	hacked way to many things and they don't have any other options for listening to shut up or something else stop hacked or something like that is wrong with the account and it will go to be in trouble for you hardly ever to be able to get to be normal
hacked way to many things and they don't have any other options for listening to shut up or something else stop hacked or something like that is wrong with the account and it will go to be in trouble for you hardly ever to be able to get to be normal
2026-08-04	bo*****	All Goods
All Goods
2026-08-04	Jo*****	I tried to cancel Google One several times and they refused to do so by ignoring my cancelation requests then blocked my account when they didn't receive a renewal fee. Clearly buyer beware is appropriate when dealing with Google and their products!
I tried to cancel Google One several times and they refused to do so by ignoring my cancelation requests then blocked my account when they didn't receive a renewal fee. Clearly buyer beware is appropriate when dealing with Google and their products!
2026-08-04	Ka*****	Very bad service. You refunded $39 from my payment of Google 1. I need that service again
Very bad service. You refunded $39 from my payment of Google 1. I need that service again
2026-08-04	Nu*****	My Account recovery plz
My Account recovery plz
2026-08-04	Sk*****	backs up EVERYTHING. Seems to not want you to clear space. I can't delete videos
backs up EVERYTHING. Seems to not want you to clear space. I can't delete videos
2026-08-04	PA*****	very bad customer services i have waited for 15 min to contact with agent but google failed i guess Microsoft gives better customer service
very bad customer services i have waited for 15 min to contact with agent but google failed i guess Microsoft gives better customer service
2026-08-04	Mu*****	annoying and pissed me off I will not ever use a app that constantly asks for my money and bothers me about how I have too many Photos ON MY 128GB PHONE Screw off with your 18$ monthly payment Charges. if I new how Dumb and annoying this app was going to be I would have uninstalled it right away.
annoying and pissed me off I will not ever use a app that constantly asks for my money and bothers me about how I have too many Photos ON MY 128GB PHONE Screw off with your 18$ monthly payment Charges. if I new how Dumb and annoying this app was going to be I would have uninstalled it right away.
2026-08-04	Yo*****	keep me updated
keep me updated
2026-08-04	Ry*****	very nice
very nice