Reviews of GLS

By: Gls Italy spa App

List of user reviews and ratings for GLS

Total ratings

3.29 (Rating count: 1,622)

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Review summary

GLS Android app reviews are dominated by negative feedback. Recurring themes include non-delivery or delayed packages despite status updates, delivery attempts made without contact, and address/location errors leading to returns. Users also report poor customer service and limited contact options, plus unreliable app performance and tracking (including trouble with account linking). Positive mentions are rare. Overall, the main issues are delivery reliability, service responsiveness, and tracking/app reliability rather than standout features.

Pros

Cons

Frequent failed deliveries or delays, with status updates indicating delivery that never occurs.
Poor or unavailable customer service, with limited contact options and restrictive hours.
Unreliable app performance and tracking, including issues linking business accounts and incorrect/tracking information.
Delivery problems due to address/location errors, resulting in returns or undelivered packages.
Delivery attempts often happen without notifying or contacting the recipient.

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User Reviews

Recent rating average: 1.40

All time rating average: 3.29

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91% (21)

Date	Author	Comment
2025-01-15	Fr*****	Pessima perché non è in italiano
Pessima perché non è in italiano
2024-12-13	Ja*****	Pacco sarebbe dovuto arrivare il 10, a oggi (21:23 del 13) come unico aggiornamento (che si ripete di giorno in giorno, salvo oggi in cui non hanno proprio reputato di aggiornare alcunché) presenta dicitura "non arrivato a sede destinataria". C'è una data prevista di consegna almeno? No. C'è modo di contattarli? Il modulo funziona solo ed esclusivamente dalle 9:00 alle 13:00 e dalle 14:30 alle 17:30 dal lunedì al venerdì salvo festivi / prefestivi.
Pacco sarebbe dovuto arrivare il 10, a oggi (21:23 del 13) come unico aggiornamento (che si ripete di giorno in giorno, salvo oggi in cui non hanno proprio reputato di aggiornare alcunché) presenta dicitura "non arrivato a sede destinataria". C'è una data prevista di consegna almeno? No. C'è modo di contattarli? Il modulo funziona solo ed esclusivamente dalle 9:00 alle 13:00 e dalle 14:30 alle 17:30 dal lunedì al venerdì salvo festivi / prefestivi.
2024-12-08	Be*****	If your package gets shipped through these guys just pray and if don't track your packages regularly then consider it's gone. Two items shipped through them and I had to call customer service to get it delivered to my address and one was almost 300€, and I have to do they same thing for the second item. If you're purchasing anything online and you see GLS shipping please skip it.
If your package gets shipped through these guys just pray and if don't track your packages regularly then consider it's gone. Two items shipped through them and I had to call customer service to get it delivered to my address and one was almost 300€, and I have to do they same thing for the second item. If you're purchasing anything online and you see GLS shipping please skip it.
2024-10-22	Ba*****	I really hate 😒 this company they keep sending me messages delivering attempt without coming to My house or call nothing for more than 4 times it about to happen again today
I really hate 😒 this company they keep sending me messages delivering attempt without coming to My house or call nothing for more than 4 times it about to happen again today
2024-07-02	S.*****	No one has come to deliver yet, but it shows online, I'm abcent 2 times, very funny.bad experience.
No one has come to deliver yet, but it shows online, I'm abcent 2 times, very funny.bad experience.
2024-03-26	Ju*****	Otttimo
Otttimo
2024-03-04	il*****	così male e senza rispetto
così male e senza rispetto
2023-11-17	An*****	Worse delivery company don't deliver my order on my location every time
Worse delivery company don't deliver my order on my location every time
2023-06-09	Ra*****	Gls drivers steal parcel and submit that they have delivered them watch out that company need to check their workers
Gls drivers steal parcel and submit that they have delivered them watch out that company need to check their workers
2023-06-07	Mu*****	If should give you zero star I'll I'm sure your guys didn't even bother to come and bringy item they just put it on the app recipient unknown and waiting for instructions from the sender for possible return and I contacted them they said they cannot intervene what kind of people are they.
If should give you zero star I'll I'm sure your guys didn't even bother to come and bringy item they just put it on the app recipient unknown and waiting for instructions from the sender for possible return and I contacted them they said they cannot intervene what kind of people are they.