Reviews of GetTransfer: Transfers & Rides

By: GetTransfer App

List of user reviews and ratings for GetTransfer: Transfers & Rides

Total ratings

3.78 (Rating count: 9,599)

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Review summary

The app shows a mix of reliable experiences and serious trust issues. Pros include ease of use, affordability, and occasionally punctual drivers with good driver communication. Cons center on payment problems (drivers not paid, late payments), refunds/cancellation difficulties, no-shows, weak customer support, and a general scam perception. For some trips the service provides good value, but reliability and financial integrity appear to be major concerns across many reviews.

Pros

Easy to use app with affordable transfers
Generally cheaper than local taxis and offers good value
Punctual drivers and clear communication when things go smoothly
Smooth bookings in several regions (e.g., Barcelona, Bulgaria, Japan) and positive experiences

Cons

Systematic payment issues: the platform reportedly does not pay drivers or pays late
Refunds often denied or issued only as credits
No-shows or driver cancellations leading to charges for customers
Poor or unresponsive customer support and lack of transparency
Widespread distrust and warnings about scams

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User Reviews

Recent rating average: 1.10

All time rating average: 3.78

Upgrade to see all 276 reviews

74% (204)

Date	Author	Comment
2026-08-20	Ra*****	AVOID! cancelled transfer on day of holiday today no availability through this company for another transfer ! we are £230 down with no cash now to pay for alternative transfer , they've credited the app account not refunded ! so money is stuck ,and as we stand were stranded with 2 children , we constantly emailed these on run up to holiday to check transfer was still goikg ahead as planned ,to which they assured us all was in place ! and are refusing to refund us, absolutely discusting
AVOID! cancelled transfer on day of holiday today no availability through this company for another transfer ! we are £230 down with no cash now to pay for alternative transfer , they've credited the app account not refunded ! so money is stuck ,and as we stand were stranded with 2 children , we constantly emailed these on run up to holiday to check transfer was still goikg ahead as planned ,to which they assured us all was in place ! and are refusing to refund us, absolutely discusting
2026-08-20	Ra*****	This company is a total scam. I had booked 3 rides with them and NONE of the drivers actually showed for the transfers. I have been trying for 2 months now to get a refund, but so far they will only give me a fake credit. I looked at trying to use the credit to get rid of it, The prices they quoted were 2 to 2.5 times more than any other comparable site. Do not download or use this app/company - they are a scam
This company is a total scam. I had booked 3 rides with them and NONE of the drivers actually showed for the transfers. I have been trying for 2 months now to get a refund, but so far they will only give me a fake credit. I looked at trying to use the credit to get rid of it, The prices they quoted were 2 to 2.5 times more than any other comparable site. Do not download or use this app/company - they are a scam
2026-08-19	Ab*****	they don't pay money for drivers
they don't pay money for drivers
2026-08-19	Em*****	scam
scam
2026-08-18	Ma*****	COMPLETE FRAUDSTERS my booked car failed to turn up at Girona Airport. I have the emails, ap info and other information to prove this. Company not replying to numerous email messages asking for a refund. Do not go anywhere near this company they are a scamming fraudsters.
COMPLETE FRAUDSTERS my booked car failed to turn up at Girona Airport. I have the emails, ap info and other information to prove this. Company not replying to numerous email messages asking for a refund. Do not go anywhere near this company they are a scamming fraudsters.
2026-08-18	Al*****	they don't want payment completed trips to drivers for years more autoreply promises non persons reply Just for win more time and didn't anything we are already make global groups 💪 for drivers and will make class action lawsuit to get our payments 🤌🤌
they don't want payment completed trips to drivers for years more autoreply promises non persons reply Just for win more time and didn't anything we are already make global groups 💪 for drivers and will make class action lawsuit to get our payments 🤌🤌
2026-08-18	Ja*****	This app worked well to get drivers in touch with customers looking for rides. My issue with the app is with the conversation policy. I thought I booked a ride the following day for a pick up at 8:30am. the app didn't put the time into military time so I mistakenly booked a transfer at 8:30 pm. I believe if the time said 20:30 I would not have made that mistake. The driver at 8:30am told me to contact gettransfer... They didn't contact me until after my transfer time. Not helpful.
This app worked well to get drivers in touch with customers looking for rides. My issue with the app is with the conversation policy. I thought I booked a ride the following day for a pick up at 8:30am. the app didn't put the time into military time so I mistakenly booked a transfer at 8:30 pm. I believe if the time said 20:30 I would not have made that mistake. The driver at 8:30am told me to contact gettransfer... They didn't contact me until after my transfer time. Not helpful.
2026-08-17	Jo*****	Scam company. Beware
Scam company. Beware
2026-08-14	iy*****	beware of this platform they don't pay drivers, so driver's will not show just search for GetTransfer scamers groups and see experience with them
beware of this platform they don't pay drivers, so driver's will not show just search for GetTransfer scamers groups and see experience with them
2026-08-12	Af*****	They don't pay the driver, please someone explain this to them, this is very wrong, I have been waiting for 8 months, I have borrowed money and spent on petrol etc., they are not giving me money.
They don't pay the driver, please someone explain this to them, this is very wrong, I have been waiting for 8 months, I have borrowed money and spent on petrol etc., they are not giving me money.