Reviews of Honey Smart Home

By: Honey Smart Home App

List of user reviews and ratings for Honey Smart Home

Total ratings

1.95 (Rating count: 481)

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Review summary

Many users find Notion's smart monitoring system useful for checking door status and detecting leaks, with some praising the helpful customer support. However, a significant number face persistent connection problems with the bridge and sensors, resulting in frequent false alerts and unreliable notifications. The setup process is often described as confusing and buggy, with poor app usability and limited features. Despite these flaws, some users appreciate the convenience and benefits provided, especially when the system is included free with their home insurance.

Pros

The app and sensors provide useful home monitoring features, such as checking if garage doors are open or closed remotely, which users find convenient.
The temperature and water leak detection sensors work well for some users and add value beyond just security alerts.
Customer support is occasionally helpful and responsive, assisting users to resolve setup or notification issues.
The app offers alert notifications that can be configured for different modes like home, away, or night, reducing unwanted alerts.
The system is beneficial as it can help users avoid leaving doors or garage open, improving home security and peace of mind.

Cons

Setup and installation process is confusing and buggy, with many users unable to connect the bridge or sensors reliably to Wi-Fi or the app, leading to frustration.
Sensors frequently lose connection with the bridge or app, resulting in unreliable or false alerts about doors being open or closed.
The bridge often fails to connect properly, causing repeated disconnections and making the overall system unreliable.
False or ghost notifications are common, especially multiple open-door alerts when doors are actually closed, which diminishes trust in the system.
The app sometimes has poor user experience and limited functionality, including lacking notifications for door closing and poor integration with third-party smart home devices.

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User Reviews

Recent rating average: 2.40

All time rating average: 1.95

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68% (51)

Date	Author	Comment
2026-05-04	Gh*****	are you guys going to fix the invite system that doesnt work anytime soon? Check your email From: Honey Smart Home Subject: Someone wants you to join them on Honey Smart Home! Follow the link in your email invitation to continue. Check your spam folder ask for another invite if you didn't receive it. Learn more There's no ACTUAL link in email
are you guys going to fix the invite system that doesnt work anytime soon? Check your email From: Honey Smart Home Subject: Someone wants you to join them on Honey Smart Home! Follow the link in your email invitation to continue. Check your spam folder ask for another invite if you didn't receive it. Learn more There's no ACTUAL link in email
2026-04-27	Ma*****	Useless app. Will not install bridge, even on a solely dedicated 2.4ghz network. 30+ attempts and several app reinstalls. Got as part of an Aldi insurance package. Useless.. even requested and tried a second bridge. Useless. oh... did I mention the app is useless....
Useless app. Will not install bridge, even on a solely dedicated 2.4ghz network. 30+ attempts and several app reinstalls. Got as part of an Aldi insurance package. Useless.. even requested and tried a second bridge. Useless. oh... did I mention the app is useless....
2026-04-20	en*****	continues alert even when nothing is happening
continues alert even when nothing is happening
2026-04-07	Lo*****	love it
love it
2026-02-21	Ja*****	very nice
very nice
2026-02-10	Ab*****	multi user support doesnt work and hasnt for 3 years
multi user support doesnt work and hasnt for 3 years
2026-01-27	An*****	tells me to receive unique link to become a manger on the app, the email has no unique link, and the only link provided send some here. when installed I am told to accept the invite via the email unique link, which is not provided
tells me to receive unique link to become a manger on the app, the email has no unique link, and the only link provided send some here. when installed I am told to accept the invite via the email unique link, which is not provided
2025-12-21	Ma*****	inconsistent
inconsistent
2025-09-25	Mi*****	sensors are poor, and resetting bridge is a nightmare
sensors are poor, and resetting bridge is a nightmare
2025-08-29	Ca*****	Peace of mind to know things are monitored and working fine.
Peace of mind to know things are monitored and working fine.