Date	Author	Comment
2025-02-02	Al*****	I like the fact I can get the physical credit card and use it and pay it back and the end of the week. However there are a few things I don't like. 1) it would be nice if I could wait until the end of the month to pay back so it coincides with pay day. 2) I found it concerning that when I had a potential case of fraud it took hours to get through to them as they don't work during the night and there is no guarantee I would have been refunded. And my score hasn't increased at all !
I like the fact I can get the physical credit card and use it and pay it back and the end of the week. However there are a few things I don't like. 1) it would be nice if I could wait until the end of the month to pay back so it coincides with pay day. 2) I found it concerning that when I had a potential case of fraud it took hours to get through to them as they don't work during the night and there is no guarantee I would have been refunded. And my score hasn't increased at all !
2025-01-30	Ge*****	NO CUSTOMER PHONE NUMBER!!.. It literally hangs up on you😠..the only way to contact them is through email and youll be waiting up to 48 hours for a response🙄Makes you signup before telling you how much you actually get to spend🥱and to top off it off they don't tell you you need photo ID to verify before you can activate your card which I don't have atm so now I'm waiting forever for someone to get back to me to cancel my account and I'm hoping I'll get refunded but nothing said about that🙃!
NO CUSTOMER PHONE NUMBER!!.. It literally hangs up on you😠..the only way to contact them is through email and youll be waiting up to 48 hours for a response🙄Makes you signup before telling you how much you actually get to spend🥱and to top off it off they don't tell you you need photo ID to verify before you can activate your card which I don't have atm so now I'm waiting forever for someone to get back to me to cancel my account and I'm hoping I'll get refunded but nothing said about that🙃!
2025-01-27	ji*****	Cannot receive the code for login recently, tried to reinstall and reboot the phone, it didn't work. But can receive the code when tried to login on thr website.
Cannot receive the code for login recently, tried to reinstall and reboot the phone, it didn't work. But can receive the code when tried to login on thr website.
2025-01-17	Al*****	Will not send 2fa code from the app only work on web portal . Can no longer gain access to account without web browser .
Will not send 2fa code from the app only work on web portal . Can no longer gain access to account without web browser .
2025-01-11	Ma*****	Thank God I read the full description as the general description is very misleading!! I really want to give minus five stars because they're claiming all details are shown. Ah ha really I had to search hard for the full details of the eCards and the actual function. This BS was showing as a credit building electronic credit card. It's very very misleading and I suggest you change it and stop ripping people off. THIS IS NOT A REQUEST IT'S AN ORDER DO AS CUSTOMERS TELL YOU OR IT'S THE FCA FOR YOU
Thank God I read the full description as the general description is very misleading!! I really want to give minus five stars because they're claiming all details are shown. Ah ha really I had to search hard for the full details of the eCards and the actual function. This BS was showing as a credit building electronic credit card. It's very very misleading and I suggest you change it and stop ripping people off. THIS IS NOT A REQUEST IT'S AN ORDER DO AS CUSTOMERS TELL YOU OR IT'S THE FCA FOR YOU
2025-01-09	DE*****	Took my money before telling me I need ID. So YOU can take money from me without ID but I can't use your service without it. Borderline fraudulent as they don't say ANYTHING about ID until they have charged you. SCAM SCAM SCAM SCAM
Took my money before telling me I need ID. So YOU can take money from me without ID but I can't use your service without it. Borderline fraudulent as they don't say ANYTHING about ID until they have charged you. SCAM SCAM SCAM SCAM
2025-01-05	Wi*****	I'm sorry, BITS, but what exactly is your USP? It appears to be, 'encourage subscribers to commit to a 12 month series of payments on a loan that doesn’t exist, and upon completion, report back to a series of partner agencies that the non existent loan has been repaid - in full'. Additionally, offer several levels, separated by nothing but expense (bronze, silver & gold perhaps?), offering greater leverage with the 'partner agencies' esp' upon completion. Is that it?
I'm sorry, BITS, but what exactly is your USP? It appears to be, 'encourage subscribers to commit to a 12 month series of payments on a loan that doesn’t exist, and upon completion, report back to a series of partner agencies that the non existent loan has been repaid - in full'. Additionally, offer several levels, separated by nothing but expense (bronze, silver & gold perhaps?), offering greater leverage with the 'partner agencies' esp' upon completion. Is that it?
2025-01-03	Sh*****	Horrible app. Tapping the Title drop-down during registration results in a black screen so you have to guess which option you're selecting, and the postcode lookup just sits doing nothing.
Horrible app. Tapping the Title drop-down during registration results in a black screen so you have to guess which option you're selecting, and the postcode lookup just sits doing nothing.
2025-01-03	Ch*****	I've stopped being able to generate a text code for 2fa when logging on in the app. Desktop login generates a code.
I've stopped being able to generate a text code for 2fa when logging on in the app. Desktop login generates a code.
2024-12-30	An*****	£85 balance available on card, keeps declining. App help is utterly useless and the phone lines are closed. App says I have a £14 balance, when I go to pay it I'm told I can't as the balance is zero. Absolutely amateurish.
£85 balance available on card, keeps declining. App help is utterly useless and the phone lines are closed. App says I have a £14 balance, when I go to pay it I'm told I can't as the balance is zero. Absolutely amateurish.

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