Freshcaller

Name: Freshcaller
Rating: 3.4285715 (537 reviews)
Author: Freshworks Inc

By: Freshworks Inc App

Call Center that fits in your pocket!

Overview

Google Play Store

Downloads

94,023 ▲ 100

Data as of 2026-08-24

Rating:

3.43 +1

(537)

Version:

3.11.1

Last updated: 2026-05-12

Ranking

#225,806 ▼ 429

Overall

Features & Capabilities

Freshcaller is a powerful cloud-based call center app that fits right into your pocket. Designed for mobile convenience, it allows you to make and receive calls, manage contacts, and toggle your agent status directly from your smartphone. With features like call transfer, mute, hold, and navigating the app while on calls, you can provide a seamless customer experience anytime, anywhere.

The app also tracks recent calls, enables follow-up actions with call summaries and recordings, and supports managing multiple incoming calls simultaneously. Freshcaller integrates with Freshdesk to convert important calls into tickets, and lets you add call notes to your CRM leads, streamlining your support workflow. Enjoy advanced call routing, IVR, and escalations with the same account setup, ensuring you never miss a customer call. Freshcaller's intuitive design requires no extra training, empowering your agents instantly. Try it free for 21 days and stay connected on the go!

User Growth & Download Statistics

App Communication

By:

Downloads:

Rating:

Version:

3.11.1 Last updated: 2026-05-12

Version code:

Creation date:

2018-10-19

Publisher country:

Permissions:

android.permission.FOREGROUND_SERVICE_MICROPHONE Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.MANAGE_OWN_CALLS High risk
android.permission.ACCESS_NOTIFICATION_POLICY Moderate risk
android.permission.BLUETOOTH Moderate risk
android.permission.FOREGROUND_SERVICE_PHONE_CALL Moderate risk
android.permission.REQUEST_IGNORE_BATTERY_OPTIMIZATIONS Moderate risk
android.permission.USE_FULL_SCREEN_INTENT Moderate risk
android.permission.ACCESS_WIFI_STATE Low risk

Size:

37.11MB

Email:

fr*****@freshworks.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-08-24

Compare stats and ranking:

Ranking

# 225,806 ▼ 429

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Freshworks Inc

Google Play Store

https://play.google.com/store/apps/details?id=com.freshworks.freshcaller

Email:

fr*****@freshworks.com

Website:

http://freshworks.com

User Reviews

Users praise the Freshcaller web portal for stability and appreciate its feature set. However, the Android app suffers from major issues including unreliable incoming call notifications, lack of Bluetooth headset support, frequent crashes especially when backgrounded, and inconvenient call management features. Multiple reviews report the app failing to ring or not showing caller details, causing calls to be missed or mishandled. Users frequently have to adjust settings or restart the app to maintain functionality. Overall, the app needs significant improvements in reliability and usability to meet users' expectations.

Pros

Web portal on PC works well and is reliable.
App integrates key functionalities like ticket creation and call management.
Offers features similar to other cloud-based phone systems for call center needs.

Cons

App frequently fails to receive incoming calls or does not ring on incoming calls.
Bluetooth headset support is lacking or non-functional.
App crashes or closes unexpectedly, especially when in the background or after device sleep.
Poor handling of calls within the app, such as inability to see caller number during calls, freeze when editing notes, and call screen issues.
Requires disabling power-saving settings and clearing cache/frequent force stops for proper functioning.

Recent reviews

The app needs to be updated for the new (months ago) Android update. Calls mute when the phone display turns off or another app is being used. All permissions are allowed. The app also needs to have it's memory cache cleared often and force stopped to ensure all calls come through. If it's left for over a week, calls do not come through the application.