Reviews of FreshDirect: Grocery Delivery

By: FreshDirect.com App

List of user reviews and ratings for FreshDirect: Grocery Delivery

Total ratings

4.53 (Rating count: 4,164)

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Review summary

Users praise FreshDirect for strong customer service, fresh produce, and reliable delivery, plus an easy ordering flow and helpful features like saved carts. However, many reviews cite persistent app performance problems (slow, laggy, crashing), confusing navigation, login/account issues after updates, and higher prices. Overall service and delivery quality are strong, but stability and UX improvements are needed for the Android app.

Pros

Excellent customer service with quick, real human support
Fresh produce quality with reliable, on-time delivery and careful packaging
Easy ordering experience with solid product selection and useful app features (saved cart, ability to modify orders)
Overall strong delivery reliability and service reputation

Cons

Persistent app performance issues: slow, laggy, and buggy with frequent crashes
High prices / perceived lack of value for groceries
Navigation/UX can be confusing or hard to use, making it easy to lose track of shopping
Login/account access problems after updates (login failures, repeated codes, missing history)

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User Reviews

Recent rating average: 2.40

All time rating average: 4.53

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27% (22)

Date	Author	Comment
2026-06-28	Ja*****	New version of the App is practically impossible to use. Much slower than before. Asks me to log in every time I use it. Very frustrating.
New version of the App is practically impossible to use. Much slower than before. Asks me to log in every time I use it. Very frustrating.
2026-06-14	Ju*****	Third-party outsourced deliveries make for poor quality service and items which spoiled and spilled. Bring back unionized FD workers and their trucks!
Third-party outsourced deliveries make for poor quality service and items which spoiled and spilled. Bring back unionized FD workers and their trucks!
2026-05-24	Jo*****	What was once a good app is now the worst regarding customer service. Any other grocery app is better. they clearly do not care about their customers
What was once a good app is now the worst regarding customer service. Any other grocery app is better. they clearly do not care about their customers
2026-05-21	Ja*****	food is wonderful, delivery system needs improvement
food is wonderful, delivery system needs improvement
2026-05-20	Le*****	Fresh Direct is great but this app is kind of awful. It's so incredibly slow and unresponsive - every single tap takes 5-10 seconds to load; the checkout flow is painful.
Fresh Direct is great but this app is kind of awful. It's so incredibly slow and unresponsive - every single tap takes 5-10 seconds to load; the checkout flow is painful.
2026-05-04	As*****	Awesome customer service and food quality! I really enjoy shopping at FreshDirect as a customer, from the very first order everything was/is orderly, clean, and very fresh. That said, the app definitely needs work. I can't re-name shopping lists, remove items from lists, or delete any lists I no longer want to have on my account. I wish the developers of the app would have thought to include those features, if they haven't already, for accessibility.
Awesome customer service and food quality! I really enjoy shopping at FreshDirect as a customer, from the very first order everything was/is orderly, clean, and very fresh. That said, the app definitely needs work. I can't re-name shopping lists, remove items from lists, or delete any lists I no longer want to have on my account. I wish the developers of the app would have thought to include those features, if they haven't already, for accessibility.
2026-04-29	ƒɑ*****	amazing I will definitely order from here again
amazing I will definitely order from here again
2026-04-02	Ms*****	I had to use my phone to order as the little green plus marks beside the item's were missing on my computer. I had this same problem once before.
I had to use my phone to order as the little green plus marks beside the item's were missing on my computer. I had this same problem once before.
2026-03-30	No*****	Exremely slow and laggy app. For an online based company, their UX is horrible.
Exremely slow and laggy app. For an online based company, their UX is horrible.
2026-03-18	AC*****	slow and buggy, can't zoom in on item pictures.
slow and buggy, can't zoom in on item pictures.