Fofo Express : Livraison

Fofo Express is the parcel delivery app in Cotonou, Abomey-Calavi, Sèmè-Kpodji, and throughout Benin, for both businesses and individuals.

Do you sell online, on WhatsApp, or in a physical store? Or do you simply want to send a package to a loved one? Enter the recipient's name, Fofo Express will find a nearby driver, and you can track the package in real time.

SHOP OR INDIVIDUAL
• Business owner: Create your shop account, collect your sales upon delivery, and receive payments via mobile money.

• Individual: Your account is active immediately. You pay for the delivery via mobile money in the app, or have the recipient pay.

Opening a shop later? Switch to a shop account within the app, after approval by our team.

DELIVERY IN A FEW STEPS
• The starting point is your shop or your current location.

• Select the customer from your address book or enter their name and WhatsApp number. • Is their address already saved? Select it. Did they send you their location on WhatsApp (Google Maps or Apple Maps link)? Simply paste the link.

• The route is displayed on the map with the distance, duration, and estimated time of the nearest driver.

A CLEAR PRICE, NO NEGOTIATION
• The fare is displayed and explained before you confirm the delivery.

• A nearby driver is automatically found, and you are notified as soon as they accept.

THE CUSTOMER INDICATES THE DELIVERY LOCATION
• Don't know the exact address? Your customer receives a link on WhatsApp and places their location on the map, without installing an app.

• Addresses are described using familiar landmarks: "70 m from…".

REAL-TIME TRACKING
• Track the driver on the map, from pickup to delivery.

• A pickup code secures the handover of the package to the driver, while a customer code secures the delivery.

• Communicate with the driver via messages, photos, and voice notes.

• Track your deliveries from the lock screen and the home screen widget.

• After delivery, review the delivery summary: actual duration and distance.

SIMPLE AND SECURE PAYMENT (STORE ACCOUNT)
• Secure payment: the customer pays via mobile money through Fofo Express, and the sale is credited to your account immediately.

• Direct payment: the customer pays you directly to your phone number.

• Choose who pays the delivery fees: the customer or your store.

DELIVERY ROUTES
• Combine multiple deliveries from your store and benefit from a discounted rate.

YOUR WELL-ORGANIZED STORE
• Customer address book, pickup addresses, delivery history.

• Statement of payments, fees, and deposits. • Invite your team: order pickers and managers.

• Order your packaging directly from the app.

• Earn loyalty points with every delivery.

A TEAM AT YOUR SERVICE
• Contact Support from the app, or directly from a delivery.

A question? Contact us from the app or at fofoexpress.com/help.