Reviews of Flo by Moen™

By: Flo Technologies App

List of user reviews and ratings for Flo by Moen™

Total ratings

1.62 (Rating count: 490)

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Review summary

Flo by Moen's app has a reliable leak detection device that users appreciate for monitoring water usage and preventing damage. However, the app itself suffers from critical issues including malfunctioning push notifications, difficulty in pairing devices, unstable and slow interface, and inaccurate or delayed data reporting. The setup process is often frustrating and confusing. While customer support can help, many users find the app unreliable and buggy, impacting the overall experience despite the device's potential and features.

Pros

Device detects water leaks effectively, providing peace of mind to users.
App includes desired features such as valve control and water usage monitoring.
Setup is relatively easy for new installations, especially when guidance is clear.
Customer support can be responsive and helpful when contacted.
Integration with smart home devices like Alexa exists, although may have issues.

Cons

Push notifications frequently do not work, defeating purpose of leak alerts.
App experiences significant connectivity and pairing issues with devices.
Setup process is confusing, error-prone, and may require multiple attempts.
Data shown by the app is often stale, delayed or inaccurate, including flow rate and pressure.
App interface can be unstable, crash, or fail to log in properly, with long loading times.

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User Reviews

Recent rating average: 1.00

All time rating average: 1.62

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76% (71)

Date	Author	Comment
2026-07-18	Je*****	Useless!
Useless!
2026-07-18	An*****	App keeps crashing.
App keeps crashing.
2026-07-18	Ir*****	in the last week...app keeps crashing. I uninstalled and reinstalled... to no end
in the last week...app keeps crashing. I uninstalled and reinstalled... to no end
2026-07-17	KE*****	The app crashes every time I try yo open it. Suggestions? Thank you!
The app crashes every time I try yo open it. Suggestions? Thank you!
2026-07-16	Ca*****	Crashes more than it works
Crashes more than it works
2026-07-16	Br*****	Was told to migrate to the Moen Flo app, and to start that migration within this existing app. There are no options to do that within this app, and now the app just force closes itself over and over.
Was told to migrate to the Moen Flo app, and to start that migration within this existing app. There are no options to do that within this app, and now the app just force closes itself over and over.
2026-07-16	Ge*****	Crashes during use and even continues to crash after deleting and reinstalling. super unreliable app. doesn't have the precision to accurately shut it off during real events and instead shuts off when I use the hose. do not use this system
Crashes during use and even continues to crash after deleting and reinstalling. super unreliable app. doesn't have the precision to accurately shut it off during real events and instead shuts off when I use the hose. do not use this system
2026-07-16	Ju*****	I cant even open the app
I cant even open the app
2026-07-16	sa*****	app doesn't work anymore , have to transfer to new app which also isn't working
app doesn't work anymore , have to transfer to new app which also isn't working
2026-07-11	Sh*****	app keeps crashing as soon as I open it
app keeps crashing as soon as I open it