Reviews of First U.S. Mobile Banking

By: First US Community Credit Union

List of user reviews and ratings for First U.S. Mobile Banking

Total ratings

3.35 (Rating count: 54)

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Review summary

Reviewers praise the feature-rich design and everyday convenience but repeatedly report login/access problems, inaccurate balance snapshots, and disruptive changes in the newer app (loss of Zelle/card controls and reconfiguration needs). Privacy prompts and deposit issues also surface. Overall, the app has strong capabilities but needs fixes for reliability and user experience.

Pros

Feature-rich app with Zelle, external transfers, aggregated accounts, check images/remote deposit, and 2FA.
Convenient for quick balance checks and transfers.
Positive customer support and ongoing improvements; users note the upgrade is much better.
Local branch staff praised for service.

Cons

Frequent login errors and the app failing to start or load.
Balance snapshot sometimes displays the wrong amount, leading to overdrafts.
New app changes remove or hide familiar features (e.g., Zelle, card controls) and often require reconfiguration of linked accounts.
General performance glitches, crashes, and mobile deposit issues.

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User Reviews

Recent rating average: 2.20

All time rating average: 3.35

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52% (12)

Date	Author	Comment
2024-10-02	Jo*****	It's not letting me log in past that I'm a human it keeps telling me there's an error is there something wrong with your system
It's not letting me log in past that I'm a human it keeps telling me there's an error is there something wrong with your system
2024-09-30	Su*****	Doesn't work
Doesn't work