Reviews of FSB Mobile Banking

By: First State Bank TX

List of user reviews and ratings for FSB Mobile Banking

Total ratings

3.95 (Rating count: 132)

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Review summary

Users appreciate the app's ease of use, helpful staff, and useful banking features. However, many report frequent crashes, particularly when using mobile deposit, and issues like fingerprint sign-in failures and app loading problems. Some users express dissatisfaction with the bank's overdraft policies. Despite technical problems, long-term customers value the bank's service and people.

Pros

User-friendly and easy to use interface
Helpful customer service and friendly staff
Useful functionalities like paying bills and mobile banking tasks
Long-term customer loyalty indicating satisfaction with bank services

Cons

Frequent app crashes, especially during mobile deposit and when accessing the camera
Mobile deposit feature often causes the app to shut down
Issues with fingerprint sign in and app loading failures
Negative experiences with overdraft policies and account management

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User Reviews

Recent rating average: 1.60

All time rating average: 3.95

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19% (8)

Date	Author	Comment
2024-09-24	Ze*****	👍🏼❤️
👍🏼❤️
2024-08-29	Sa*****	This app used to be great until that Microsoft hack happened, and now it will constantly buffer and not allow anything to load after logging in. I was hoping it would change after the last update, but sadly, it hasn't. It's very frustrating to use now.
This app used to be great until that Microsoft hack happened, and now it will constantly buffer and not allow anything to load after logging in. I was hoping it would change after the last update, but sadly, it hasn't. It's very frustrating to use now.