Reviews of AuthentiCare 2.0

By: First Data Government Solutions

List of user reviews and ratings for AuthentiCare 2.0

Total ratings

3.23 (Rating count: 2,719)

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Review summary

Users mostly flag usability as a strength, with the app described as easy to use and often enjoyable. However, recurring reliability problems overshadow praise: frequent crashes and freezes, failure to record clock-ins/outs or hours, login and password hassles, and time-out issues disrupt daily work and cause late shifts. Some reviewers still see value when functioning and appreciate the straightforward interface, but the app clearly needs stability improvements and feature polish to meet healthcare workers' clocking requirements.

Pros

Easy to use / intuitive interface
Core clock-in/clock-out functionality is straightforward when the app works
Positive user sentiment (app described as awesome/great/loving the app)

Cons

Frequent crashes and freezes causing instability
Clock-in/clock-out data not recording or hours missing, causing inaccuracies
Login/password issues including multiple password attempts, codes not working, and being locked out
Timeouts / connectivity problems (e.g., 'timed out' messages) that cause lateness
Missing features or data access (e.g., cannot view previous schedules or total hours)

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User Reviews

Recent rating average: 2.50

All time rating average: 3.23

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51% (53)

Date	Author	Comment
2026-06-01	Tr*****	sometimes it works and sometimes it doesn't
sometimes it works and sometimes it doesn't
2026-05-30	Tr*****	this piece of software is absolutely a piece of junk. it does not automatically log you out when you reach 11:00 p.m. the most recent update has got it telling you that you have maxed out your hours when you have not. and in order to have your password changed you have to have some other administrator change your password which is not secure you cannot change your own password
this piece of software is absolutely a piece of junk. it does not automatically log you out when you reach 11:00 p.m. the most recent update has got it telling you that you have maxed out your hours when you have not. and in order to have your password changed you have to have some other administrator change your password which is not secure you cannot change your own password
2026-05-28	Ho*****	app is not user friendly and for every check in you meed to lookup for the client.
app is not user friendly and for every check in you meed to lookup for the client.
2026-05-25	Br*****	professional
professional
2026-05-14	Fe*****	I dont like that there is no privacy option on clients address for their safety and families.
I dont like that there is no privacy option on clients address for their safety and families.
2026-05-13	Ma*****	great
great
2026-05-13	Na*****	Does not keep good time or Day
Does not keep good time or Day
2026-05-06	My*****	easy
easy
2026-05-05	Se*****	I haven't been able to clock in more times than I have.
I haven't been able to clock in more times than I have.
2026-05-02	ja*****	i clock in, it shows ive clocked in... and far too often when i go to clock out it shows that i never clocked in. cmon... this should not happen at all. other aspects are bad as well but for the main purpose of tracking time it fails.
i clock in, it shows ive clocked in... and far too often when i go to clock out it shows that i never clocked in. cmon... this should not happen at all. other aspects are bad as well but for the main purpose of tracking time it fails.