Reviews of AuthentiCare 2.0

By: First Data Government Solutions App

List of user reviews and ratings for AuthentiCare 2.0

Total ratings

3.29 (Rating count: 2,770)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users mostly flag usability as a strength, with the app described as easy to use and often enjoyable. However, recurring reliability problems overshadow praise: frequent crashes and freezes, failure to record clock-ins/outs or hours, login and password hassles, and time-out issues disrupt daily work and cause late shifts. Some reviewers still see value when functioning and appreciate the straightforward interface, but the app clearly needs stability improvements and feature polish to meet healthcare workers' clocking requirements.

Pros

Easy to use / intuitive interface
Core clock-in/clock-out functionality is straightforward when the app works
Positive user sentiment (app described as awesome/great/loving the app)

Cons

Frequent crashes and freezes causing instability
Clock-in/clock-out data not recording or hours missing, causing inaccuracies
Login/password issues including multiple password attempts, codes not working, and being locked out
Timeouts / connectivity problems (e.g., 'timed out' messages) that cause lateness
Missing features or data access (e.g., cannot view previous schedules or total hours)

Upgrade to see all 132 reviews

User Reviews

Recent rating average: 2.00

All time rating average: 3.29

Upgrade to see all 132 reviews

52% (69)

Date	Author	Comment
2026-08-08	Ch*****	When I ck in on a evening and then ck out the next day my time shows that I never cked in because of 2 different days. I have lost so much money because of this app its ridiculous.
When I ck in on a evening and then ck out the next day my time shows that I never cked in because of 2 different days. I have lost so much money because of this app its ridiculous.
2026-07-30	Bo*****	having new passwords every 30 days is ridiculous.
having new passwords every 30 days is ridiculous.
2026-07-23	Ch*****	Doesn't separate out hour for each client and you can only see the hours for the week.
Doesn't separate out hour for each client and you can only see the hours for the week.
2026-07-22	K *****	why does the clock jump 😭😭 my 2 hours worked is now only 1. AuthentiCare steals hours and helps companies get free labor!
why does the clock jump 😭😭 my 2 hours worked is now only 1. AuthentiCare steals hours and helps companies get free labor!
2026-07-22	Gw*****	Sometimes my clock-ins disappear altogether. My employer sometimes has it on their end, sometimes not. I don't like when I clock in, the initisl date shown is incorrect. Usually a week off. Yeah, when I tap it, it corrects itself, but makes me uneasy. There is no way to make and save notes. There should be some type of communication for employees who work nights and weekends when the offices are closed. That way, when I forget to clock in or or out, I can note it, and the office can call me.
Sometimes my clock-ins disappear altogether. My employer sometimes has it on their end, sometimes not. I don't like when I clock in, the initisl date shown is incorrect. Usually a week off. Yeah, when I tap it, it corrects itself, but makes me uneasy. There is no way to make and save notes. There should be some type of communication for employees who work nights and weekends when the offices are closed. That way, when I forget to clock in or or out, I can note it, and the office can call me.
2026-07-22	jo*****	really good job and great peoples
really good job and great peoples
2026-07-22	Sh*****	This app is horrible, nothing but problems. sign-in, then go to check-out and it didn't register the sign-in. The same with check-out, didn't register the check-out, so the it kicks you out after a certain amount of hours. Without any notifications, the only way you find out is when you are short on your pay. This has happened numerous times.
This app is horrible, nothing but problems. sign-in, then go to check-out and it didn't register the sign-in. The same with check-out, didn't register the check-out, so the it kicks you out after a certain amount of hours. Without any notifications, the only way you find out is when you are short on your pay. This has happened numerous times.
2026-07-19	Me*****	its ok but it won't let update it to 3.0
its ok but it won't let update it to 3.0
2026-07-17	Ev*****	always s having trouble clocking in and out
always s having trouble clocking in and out
2026-07-11	Ke*****	I've had this app since 2022 I've had the app go down a few times an some how my passwords get deleted . each time it says I must contact administrative. because my email isn't in the system anymore?. This started today 07-11-2026
I've had this app since 2022 I've had the app go down a few times an some how my passwords get deleted . each time it says I must contact administrative. because my email isn't in the system anymore?. This started today 07-11-2026