Fidelity Token Android

Fidelity Token

Fidelity Token is your app for generating tokens for Online Banking transactions

Features & Capabilities

Fidelity Token is a secure mobile app designed for Fidelity Online Banking users to authenticate transactions conveniently on Android devices. It eliminates the need for a physical hardware token by providing an instant One Time Passcode (OTP) after users input their PIN. The app supports confirmation of various transactions like fund transfers, bill payments, and airtime recharges directly within the app. Activation is straightforward, requiring login with Fidelity Online Banking credentials and answers to secret questions. A one-time charge applies for first activation, with no fees for subsequent reactivations or reinstallations. For assistance, customers can contact True Serve customer service.

This app enhances transaction security while offering ease of use and speed, aligning with Central Bank of Nigeria's directives. Fidelity Token ensures that your online banking experience is both safe and efficient.

User Growth & Download Statistics

By:
Fidelity Bank Plc.
Downloads:
175,044 1.46K
Rating:
3.00
(314)
5 new ratings
Version:
14.2.0 Last updated: 2025-03-21
Version code:
140200
Creation date:
2024-09-17
Publisher country:
NG NG
Permissions:
  • android.permission.INTERNET Low risk
  • com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE Low risk
  • android.permission.ACCESS_NETWORK_STATE Safe
  • com.fidelitybank.token.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION
Size:
29.54MB
Email:
tr*****@fidelitybank.ng
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Google Play Store
Data ingested on:
2026-06-05
Compare stats and ranking:

Ranking

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.
Developed by:
Fidelity Bank Plc.
Google Play Store
https://play.google.com/store/apps/details?id=com.fidelitybank.token
Email:
tr*****@fidelitybank.ng
Website:
https://www.fidelitybank.ng/

User Reviews

The Fidelity Token app receives mixed reviews. Several users praise its speed and reliability, while many complain about persistent login issues and error messages. Customer support is widely criticized for being unresponsive and ineffective. Frequent app failures such as inability to open or link credentials frustrate users, impacting the overall experience negatively.
Pros
  • Some users find the app useful and reliable when it works.
  • A few reviews mention the app is fast and easy to use.
  • Certain users describe the app as perfect or very important.
  • Positive remarks include 'Nice one' and 'Better' indicating improvements or satisfaction by some users.
Cons
  • Many users report inability to log in or frequent login errors.
  • The app often shows errors like 'you have exceeded the rate limit.'
  • Customer support is described as poor, unresponsive, or unhelpful.
  • The app is criticized for poor connectivity and failure to link phone number and email properly.
  • Users find the app hard to open or frequently unusable.
Recent reviews
This is one of the most unfortunate bank human have even built,, .. Worst banking system, worst customer services.. Imagine calling customer service and they are telling wrong number 😡😡😡 If there's any bank worst than this fidelity bank , then the world is about to end ... What an unfortunate bank... I will forever regret using this bank ..😡
by Aj*****, 2025-01-14

Very poor app Couldn't connect Always showing phone number and email not link when it link No place for other options
by eb*****, 2025-01-11
View all user reviews ›

Best Fidelity Token Alternatives

Here are some Android apps that are similar to Fidelity Token: