Fidelity Token

Name: Fidelity Token
Rating: 3 (314 reviews)
Author: Fidelity Bank Plc.

By: Fidelity Bank Plc.

Fidelity Token is your app for generating tokens for Online Banking transactions

Features & Capabilities

Fidelity Token is a secure mobile app designed for Fidelity Online Banking users to authenticate transactions conveniently on Android devices. It eliminates the need for a physical hardware token by providing an instant One Time Passcode (OTP) after users input their PIN. The app supports confirmation of various transactions like fund transfers, bill payments, and airtime recharges directly within the app. Activation is straightforward, requiring login with Fidelity Online Banking credentials and answers to secret questions. A one-time charge applies for first activation, with no fees for subsequent reactivations or reinstallations. For assistance, customers can contact True Serve customer service.

This app enhances transaction security while offering ease of use and speed, aligning with Central Bank of Nigeria's directives. Fidelity Token ensures that your online banking experience is both safe and efficient.

User Growth & Download Statistics

App Privacy & Security

By:

Downloads:

Rating:

Version:

14.2.0 Last updated: 2025-03-21

Version code:

140200

Creation date:

2024-09-17

Publisher country:

Permissions:

android.permission.INTERNET Low risk
com.google.android.finsky.permission.BIND_GET_INSTALL_REFERRER_SERVICE Low risk
android.permission.ACCESS_NETWORK_STATE Safe
com.fidelitybank.token.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION

Size:

29.54MB

Email:

tr*****@fidelitybank.ng

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 165,651 ▼ 305

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Fidelity Bank Plc.

Google Play Store

https://play.google.com/store/apps/details?id=com.fidelitybank.token

Email:

tr*****@fidelitybank.ng

Website:

https://www.fidelitybank.ng/

User Reviews

The Fidelity Token app receives mixed reviews. Several users praise its speed and reliability, while many complain about persistent login issues and error messages. Customer support is widely criticized for being unresponsive and ineffective. Frequent app failures such as inability to open or link credentials frustrate users, impacting the overall experience negatively.

Pros

Some users find the app useful and reliable when it works.
A few reviews mention the app is fast and easy to use.
Certain users describe the app as perfect or very important.
Positive remarks include 'Nice one' and 'Better' indicating improvements or satisfaction by some users.

Cons

Many users report inability to log in or frequent login errors.
The app often shows errors like 'you have exceeded the rate limit.'
Customer support is described as poor, unresponsive, or unhelpful.
The app is criticized for poor connectivity and failure to link phone number and email properly.
Users find the app hard to open or frequently unusable.

Recent reviews

This is one of the most unfortunate bank human have even built,, .. Worst banking system, worst customer services.. Imagine calling customer service and they are telling wrong number 😡😡😡 If there's any bank worst than this fidelity bank , then the world is about to end ... What an unfortunate bank... I will forever regret using this bank ..😡