Reviews of FHN3

By: Fullerton Healthcare Group Pte Ltd

List of user reviews and ratings for FHN3

Total ratings

1.50 (Rating count: 941)

Review summary

Users report frequent app crashes, slow loading, and session timeouts that disrupt claims and telemedicine services. Login challenges with OTP, biometrics, and password resets frustrate many. Features such as clinic maps and appointment management often malfunction. Despite its importance for healthcare claims, overall performance and user experience are poor, causing significant dissatisfaction.

Pros

App provides a platform for healthcare claims and telemedicine appointments.
Includes biometric login and OTP security features.
Features clinic location map functionality.
Allows claim submission via photo upload and invoice attachment.

Cons

App frequently crashes, especially during login, claim submission, or telemedicine usage.
Slow loading times and poor performance often cause frustration.
Session expiration issues force repeated logins, sometimes unexpectedly.
Login problems with incorrect credentials, OTP loops, and biometric failures are common.
Navigation features like map and appointment loading are unreliable or nonfunctional.

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User Reviews

Recent rating average: 1.00

All time rating average: 1.50

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211% (19)

Date	Author	Comment
2023-08-29	SJ*****	Keeps timing out when claims are mid way being filed. It is supposed to time out after 10 min but you get kicked out if you just switch app to refer to the invoice no in the pdf. Lousy, worthless. Might as well use the web interface.
Keeps timing out when claims are mid way being filed. It is supposed to time out after 10 min but you get kicked out if you just switch app to refer to the invoice no in the pdf. Lousy, worthless. Might as well use the web interface.
2023-02-28	Se*****	Terrible app. One of the worst I've had the misfortune of using. If it weren't a company requirement for healthcare claims I woud never be caught dead using it. Every page is slow to load and photos are difficult to upload. Please change the app entirely
Terrible app. One of the worst I've had the misfortune of using. If it weren't a company requirement for healthcare claims I woud never be caught dead using it. Every page is slow to load and photos are difficult to upload. Please change the app entirely