Reviews of FetchKids - Organized Pickups

By: Expanded Apps, Inc. App

List of user reviews and ratings for FetchKids - Organized Pickups

Total ratings

3.08 (Rating count: 32)

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Review summary

FetchKids is praised for improving the child pickup process with timely updates and efficient coordination, making life easier for parents and schools. However, multiple users report serious issues including frequent crashes, buggy functionality, forced and frequent app updates, and poor battery performance. While customer service is appreciated by some, the app's reliability problems have led several users to consider alternative solutions.

Pros

Helps coordinate and organize child pick-ups effectively.
Provides timely notifications and updates about pickup times.
Allows quick approval for other family members to pick up kids.
Considered useful and time-saving by many parents.
Good customer service support when issues arise.

Cons

App frequently crashes or fails to open after updates or server switches.
Requires very frequent updates that disrupt the pickup process.
Contains significant bugs such as password reset issues, incorrect phone number settings, and marking child as absent to enable pickup functionality.
Consumes excessive battery power by running in the background constantly.
Some features, such as adding photos or adult profiles, are not functional on certain Android devices.

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User Reviews

Recent rating average: 2.60

All time rating average: 3.08

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40% (8)

Date	Author	Comment
2024-05-20	Ka*****	Can't even register
Can't even register
2023-08-07	Sh*****	I have to restart this app several times to get it to work which is tough to do while driving. It's great when it works but that's about a 20% chance.
I have to restart this app several times to get it to work which is tough to do while driving. It's great when it works but that's about a 20% chance.
2023-03-18	Br*****	I can't get even basic functionality on this app. I just to reset my password multiple times just to be able to log in. The code that the app generated to send to my partner doesn't work and only gives an error message. It keeps setting my phone number as Canadian even when I change it to USA. And it took me several minutes to initiate the pick up process today. Very frustrating experience.
I can't get even basic functionality on this app. I just to reset my password multiple times just to be able to log in. The code that the app generated to send to my partner doesn't work and only gives an error message. It keeps setting my phone number as Canadian even when I change it to USA. And it took me several minutes to initiate the pick up process today. Very frustrating experience.
2023-02-14	Ja*****	It has some bugs but it has worked for me at least 85% of the time since September. The one thing that has me wishing I could delete it is battery life. This app constantly runs in the background it seems and there's absolutely nothing that I can do about it. In the past two-and-a-half hours it has used up 17% of my battery and I never even opened the app. I only even thought to check that out because my battery life has been progressively getting worse for the last several months.
It has some bugs but it has worked for me at least 85% of the time since September. The one thing that has me wishing I could delete it is battery life. This app constantly runs in the background it seems and there's absolutely nothing that I can do about it. In the past two-and-a-half hours it has used up 17% of my battery and I never even opened the app. I only even thought to check that out because my battery life has been progressively getting worse for the last several months.
2022-08-18	Al*****	This app is a disaster and left several parents simply standing outside trying to figure out how to get our kids since they're in a building behind a locked gate for the after school program and nobody knew we were there. One lady finally figured out we had to mark our child absent before the pickup option was clickable....how does that even make sense?? Even when doing that, the staff never received a notification.
This app is a disaster and left several parents simply standing outside trying to figure out how to get our kids since they're in a building behind a locked gate for the after school program and nobody knew we were there. One lady finally figured out we had to mark our child absent before the pickup option was clickable....how does that even make sense?? Even when doing that, the staff never received a notification.
2022-06-03	Ch*****	Truly exceptional trouble shooting. Skye used phenomenal customer service to execute a timely solution! Doesn't matter the issue I'm confident they will help me figure it out.
Truly exceptional trouble shooting. Skye used phenomenal customer service to execute a timely solution! Doesn't matter the issue I'm confident they will help me figure it out.
2022-05-01	Ac*****	Love using FetchKids!!!! 5 stars!!!
Love using FetchKids!!!! 5 stars!!!
2022-04-18	Ro*****	Great app. Saves me time when I pick up my kids.
Great app. Saves me time when I pick up my kids.
2022-04-07	Er*****	Usually I love this app since it makes the pickup process much smoother. However, I've been getting an update message every other day when I open the app for the last few weeks. These overly frequent updates are so ridiculous that I'm about to uninstall it and just give myself more time for pickup.
Usually I love this app since it makes the pickup process much smoother. However, I've been getting an update message every other day when I open the app for the last few weeks. These overly frequent updates are so ridiculous that I'm about to uninstall it and just give myself more time for pickup.
2022-04-04	Me*****	Most of the time this app is used in the moment to notify the center that you are on the way to pick up your child. My issue is that it updates so frequently interrupting the pickup process. I've had to update 3 times in one week. And you literally can't use the app until you update it!
Most of the time this app is used in the moment to notify the center that you are on the way to pick up your child. My issue is that it updates so frequently interrupting the pickup process. I've had to update 3 times in one week. And you literally can't use the app until you update it!