Falcon Customer

Falcon Customer App is your complete solution for managing kitchen equipment installation and maintenance.

Take full control of your equipment needs — whether it's installation, repair, or routine maintenance. With just a few taps, you can submit a request and track every stage until the work is completed.

Create your free account to request installation or maintenance for any equipment from any brand. Simply install the app, follow a few quick steps, and get your service request created within minutes.

Requesting a service is effortless. Select your branch location, choose the equipment, describe the issue, and attach photos or videos for early inspection — the Falcon Kitchen app takes care of the rest.

Track your service progress in real-time. From the moment you submit the request to the technician's arrival, you stay updated without making any follow-up calls.

Every service request is stored automatically, giving you complete access to your service history whenever you need it. Managing past maintenance and repairs becomes simpler and more organised.

Add and manage all your store locations easily. Technicians arrive at the exact address you select, saving time and ensuring they bring the right parts based on your pre-submitted details.

Quotations are delivered quickly and transparently inside the app. No waiting, no confusion — everything is clear and easy to review. Once the service is completed, your invoices are also available instantly, making documentation effortless and well-organised.

Falcon Kitchen Customer App — making installation and maintenance simple, organised, and stress-free.