Reviews of AE Player: AE Player Rewards

By: EventLink LLC

List of user reviews and ratings for AE Player: AE Player Rewards

Total ratings

3.37 (Rating count: 204)

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Review summary

Users appreciate the AE Player app for its rewards and a convenient alternative to kiosks, along with responsive customer support. However, multiple reports indicate frequent crashes, poor location detection, login issues, and non-functional kiosks at AE locations. Recent updates have caused further instability and loss of previous convenient features, resulting in user frustration.

Pros

Convenient alternative to physical kiosks for checking in at AE player locations.
App offers giveaways and rewards that users appreciate.
Customer support is responsive and helpful for account issues.
Previously provided a good user experience before recent updates.
App sometimes allows checking in remotely, which some users liked.

Cons

Frequent crashes and app instability, especially when checking in.
Inconsistent or inaccurate location recognition causing check-in problems.
Issues with account login, password reset emails not being received.
Many AE locations lack functioning kiosks, limiting app usage.
Recent updates introduced bugs and degraded app functionality.

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User Reviews

Recent rating average: 2.50

All time rating average: 3.37

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13% (11)

Date	Author	Comment
2024-11-03	Br*****	I would love to give this a 5 * review, and I normally would. Only reason I'm not is because I can't download the app because it isn't compatible with my device, every device I've had (,even older models than this one - I've been able to download) I guess I'll have to stick with J&J Gaming.
I would love to give this a 5 * review, and I normally would. Only reason I'm not is because I can't download the app because it isn't compatible with my device, every device I've had (,even older models than this one - I've been able to download) I guess I'll have to stick with J&J Gaming.
2024-02-04	Ro*****	Can't check in. Can't spin the wheel. Closes or crashes. It's probably just tracking and collecting data from your phone. Uninstalled.
Can't check in. Can't spin the wheel. Closes or crashes. It's probably just tracking and collecting data from your phone. Uninstalled.