Reviews of Element Xcelerate for Drivers

By: Element Fleet Management App

List of user reviews and ratings for Element Xcelerate for Drivers

Total ratings

3.63 (Rating count: 786)

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Review summary

Most users find Element Xcelerate for Drivers frustrating due to frequent crashes, freezes, and unreliable mileage tracking that ends trips randomly or prevents starting new trips. Logging in is problematic with password reset and loading issues. The interface is sometimes intuitive and users appreciate reminders and manual mileage entry. However, recurrent bugs often require users to reinstall the app monthly. Input fields and menus often malfunction or are difficult to use. Customer support is seen as unhelpful, offering little guidance for new users.

Pros

Makes reporting easier each month when the app functions properly.
Intuitive and simple to use interface appreciated by some users.
Helpful reminders for reporting mileage.
Ability to track trips and log mileage better than manual methods.
Rapid manual mileage entry is appreciated.

Cons

App frequently crashes or freezes, often requiring uninstalling and reinstalling monthly.
Mileage tracking and trip recording stop randomly or fail to start, leading to inaccurate logs.
Input areas such as dropdown menus and business miles are difficult to access or non-functional.
Login issues including inability to reset password and failure to progress past login screen.
Poor customer support experience with limited help and expecting users to know how to use the app.

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User Reviews

Recent rating average: 2.10

All time rating average: 3.63

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57% (13)

Date	Author	Comment
2025-01-02	A *****	Makes reporting easier each month
Makes reporting easier each month
2024-12-02	Je*****	Vehicle list sometimes disappears and you have to restart the app. Updating mileage is a total pain.
Vehicle list sometimes disappears and you have to restart the app. Updating mileage is a total pain.
2024-11-22	Jo*****	Trying to complete info update for picking up my new fleet vehicle at dealership. Drop down menu items for entering temporary tag info and numbers will not work. Keyboard will not pop up to allow entry.
Trying to complete info update for picking up my new fleet vehicle at dealership. Drop down menu items for entering temporary tag info and numbers will not work. Keyboard will not pop up to allow entry.
2024-10-01	Ri*****	Very intuitive and simple to use. Love the reminders!
Very intuitive and simple to use. Love the reminders!
2023-08-18	Mi*****	Glitchy app, doesn't always allow use of biometric or tracking if KMs. App needs work. Had to Uninstall and reinstall due to glitch crashing app on start up. Update: still regularly crashes after Un-installing and re-installing. App still needs work.
Glitchy app, doesn't always allow use of biometric or tracking if KMs. App needs work. Had to Uninstall and reinstall due to glitch crashing app on start up. Update: still regularly crashes after Un-installing and re-installing. App still needs work.
2023-08-07	R *****	App occasionally opens but shows zero information. I have to Uninstall and reinstall to get it working constantly. Extremely annoying app to use. I usually check that my phone (s22 Ultra) and app are both up to date.
App occasionally opens but shows zero information. I have to Uninstall and reinstall to get it working constantly. Extremely annoying app to use. I usually check that my phone (s22 Ultra) and app are both up to date.
2023-08-07	Jo*****	As of this moment and for the last week this app has not been usable to any extent. When it was "working" prior, it would crash when trying to report. Wifi or data connection I am unable to use any of the functions. Thank you for the emailed reminder to report milage on my app.
As of this moment and for the last week this app has not been usable to any extent. When it was "working" prior, it would crash when trying to report. Wifi or data connection I am unable to use any of the functions. Thank you for the emailed reminder to report milage on my app.
2023-08-03	Sh*****	This app is absolutely horrible. Cannot get it to load, stuck on empty screen. It's a constant headache trying to get it to work. Always end up submitting my mileage on the website. Don't waste your time downloading this.
This app is absolutely horrible. Cannot get it to load, stuck on empty screen. It's a constant headache trying to get it to work. Always end up submitting my mileage on the website. Don't waste your time downloading this.
2023-07-31	Du*****	The input area for placing business miles is always difficult to access, been like this since our company elected to move away from PHH. Have requested and made suggestions for this several times. It is extremely frustrating. Additionally, I have to delete and reinstall the app every month for it to work. Called into thier service center every month for the past 5 months, told they are working on a fix. Still no fix. If my company didn't require me to use this service I certainly wouldn't.
The input area for placing business miles is always difficult to access, been like this since our company elected to move away from PHH. Have requested and made suggestions for this several times. It is extremely frustrating. Additionally, I have to delete and reinstall the app every month for it to work. Called into thier service center every month for the past 5 months, told they are working on a fix. Still no fix. If my company didn't require me to use this service I certainly wouldn't.
2023-06-02	pa*****	Super frustrating app.. can't record trips continously. Every time need to touch the recording tab for many times to get it work and after few moments stops recording kms by itself. So annoying.. can't use for longer routs ... Hopefully they fix it ..
Super frustrating app.. can't record trips continously. Every time need to touch the recording tab for many times to get it work and after few moments stops recording kms by itself. So annoying.. can't use for longer routs ... Hopefully they fix it ..