Tconecta

EiCitronella, an adaptable solution

- Field Services

Optimize ticket assignment and management with workflows customized by industry, service, or client. Collect key information in the field with photos, signatures, and checklists, improving response times, productivity, and overall control.

- Asset and Inventory Control

Monitor warehouses, installed units, equipment under repair, and each technician's mobile inventory in real time. Our mobile app allows for barcode and QR code scanning for precise control of assets, accessories, supplies, and costs.

KPIs and SLAs

Measure and optimize the performance of services, technicians, suppliers, inventory, and costs. Ensure on-time delivery, service quality, and customer satisfaction with key performance indicators.

- Geolocation

Monitor the real-time location of technicians and assets to optimize routes, calculate estimated times of arrival (ETA), and improve operational efficiency.

- Customers and Affiliations

Centrally manage customer, branch, and affiliation information, ensuring more efficient and structured service management.

- Laboratory

Track units under repair and the parts used. If repairs are performed by a third party, our tool allows you to track available parts from obsolete units for reuse.

- Closure Reports

Automated generation of reports with all service information. Customizable according to service type and customer, including photos, signatures, checklists, and other key data for a complete and detailed record.