Reviews of Shuttle - Pick & Drop Service

By: Shuttlebd

List of user reviews and ratings for Shuttle - Pick & Drop Service

Total ratings

4.24 (Rating count: 1,737)

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Review summary

The Shuttle app offers professional drivers and has well-maintained vehicles, with an improved payment process appreciated by users. However, major issues include frequent ride cancellations without notification or refunds, poor customer support, app glitches affecting booking and tracking, driver tardiness and rude behavior, and rising prices with unfair monthly package policies. These recurring problems have led many users to express frustration and mistrust, although some continue to find value in the service for convenience and occasional punctual rides.

Pros

Drivers were professional on some occasions.
The service is punctual and professional for airport transfers as appreciated by some users.
Vehicles are clean, cool, and well maintained.
Payment process and credit recharge screen have improved.
App features provide convenience for booking rides.

Cons

Frequent ride cancellations without prior notification or refunds.
Poor customer service with unreachable or unhelpful support.
App functionality issues such as faulty time selectors, lack of live tracking, and difficulty in booking.
Driver tardiness and rude or arrogant behavior.
Price increases and unfair pricing for monthly packages, along with lack of refund options for cancellations.

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User Reviews

Recent rating average: 1.80

All time rating average: 4.24

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138% (11)

Date	Author	Comment
2025-01-13	Ar*****	Shutle 321 was my ride. Driver did not know about the ride. I placed pick up at bouddho mandir. Driver even rejected to pick me up and then told either I need to come to Basabo neither he can't. Even 1 star will be much more for the app.... Because the call center was unreachable and seriously it was just a unsafe journey. It was my first and the last journey in shuttle.
Shutle 321 was my ride. Driver did not know about the ride. I placed pick up at bouddho mandir. Driver even rejected to pick me up and then told either I need to come to Basabo neither he can't. Even 1 star will be much more for the app.... Because the call center was unreachable and seriously it was just a unsafe journey. It was my first and the last journey in shuttle.
2024-01-08	In*****	Terrible service, used it for 1 month. Then 1 fine morning when I was in a heavy rush, saw my ride got canceled without even notifying me and without refunding me. I was forced to take an Uber as an alternative. Later called customer service and contacted via Facebook for refund, customer service didn't even picked up the phone while Facebook page was nonresponsive. Not wasting a single penny on this service anymore.
Terrible service, used it for 1 month. Then 1 fine morning when I was in a heavy rush, saw my ride got canceled without even notifying me and without refunding me. I was forced to take an Uber as an alternative. Later called customer service and contacted via Facebook for refund, customer service didn't even picked up the phone while Facebook page was nonresponsive. Not wasting a single penny on this service anymore.
2023-06-19	Mo*****	The drivers are absolutely arrogant, I booked two consecutive days and found the drivers behaving like master-slave with the passengers. I thlught it would change over time, but I didn't feel safe taking any more rides with this app. Even I paid for today's ride, but didn't take it since the driver was too damn rude over phone.
The drivers are absolutely arrogant, I booked two consecutive days and found the drivers behaving like master-slave with the passengers. I thlught it would change over time, but I didn't feel safe taking any more rides with this app. Even I paid for today's ride, but didn't take it since the driver was too damn rude over phone.